Contract Manager San Francisco

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Reddit relies on Persona for age assurance and verification to comply with online safety regulations, protecting younger users while maintaining a seamless experience. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

Persona is seeking a detail-oriented and proactive Contract Manager to support our Legal team with a primary focus on vendor and sales agreements
, as well as a range of legal support and legal operations responsibilities
. This role will play a critical part in enabling efficient contracting processes, supporting cross-functional stakeholders, and ensuring contractual and compliance obligations are tracked and managed effectively.

This position is ideal for someone who is comfortable operating in a fast-paced technology environment, enjoys process improvement, and has experience supporting commercial legal workflows.

• Manage the intake execution, and lifecycle tracking of vendor and sales agreements, including:
• SaaS agreements
• Master services agreements (MSAs)
• Order Forms
• Data processing agreements (DPAs)
• NDAs
• Amendments
• Coordinate contract review workflows between Legal, Sales, Procurement, Finance, Security, and other internal stakeholders.
• Assist with the review and negotiation of the above agreements, using pre-approved contract templates and playbooks and escalating non-standard terms to attorneys as appropriate.
• Track contract status, key terms, renewals, expirations, and obligations in Persona’s contract management system.
• Support contract execution processes, including signature coordination and post-execution distribution and filing.

Vendor & Procurement Support

• Assist with vendor contract review and negotiation, using pre-approved contract templates and playbooks and escalating non-standard terms to attorneys as appropriate.
• Assist with onboarding from a compliance perspective, including review of terms, risk assessment, and documentation requirements.
• Help ensure vendor agreements align with Persona’s security, privacy, and compliance standards.
• Maintain vendor contract records and support renewal and termination workflows.

Legal Operations Duties

• Support the Legal team with corporate, compliance, and operational matters as needed.
• Assist with entity creation and maintenance as well as foreign qualifications.
• Maintain organized legal records, contract repositories, and internal documentation.
• Assist with internal audits, diligence requests, and responses to customer or partner inquiries related to contractual terms.
• Support the development and maintenance of legal templates, playbooks, and internal guidance materials.
• Help improve legal processes and systems to increase efficiency and scalability.
• Coordinate with outside counsel and vendors on discrete projects as needed.

Required

• 3+ years of experience in a contract manager, paralegal, legal operations, or similar role, preferably at a technology or SaaS company.
• Hands-on experience supporting vendor and/or sales contracts.
• Strong organizational skills and attention to detail, with the ability to manage multiple contracts and priorities simultaneously.
• Familiarity with contract management systems and electronic signature tools.
• Ability to work cross-functionally with Legal, Sales, Finance, Procurement, and Security teams.
• Clear written and verbal communication skills.

Preferred

• Paralegal certification or equivalent practical experience.
• Experience working in a high-growth or startup…