Application Developer - ServiceNow HRSD

About the Role

The Application Developer, Service Now Platform is responsible for designing, developing, configuring, and supporting scalable Service Now solutions that meet complex business and operational requirements. Working closely with product owners, business analysts, and architects, this role delivers high-quality solutions across HRSD, Enterprise Onboarding, Integrations, Workplace Service Delivery (WSD), Now Assist, and core platform capabilities
, following Service Now development standards and best practices.

We are seeking a Service Now Developer with 4+ years of hands-on experience to build, enhance, and maintain the platform, leveraging Now Assist and generative AI capabilities to automate workflows, improve agent efficiency, and enable intelligent self-service. The role contributes to platform maturity through disciplined release management, reusable development patterns, and secure, API-driven integrations, while ensuring the Service Now platform remains stable, performant, compliant, and well-integrated within Uber’s broader technical ecosystem.

What the Candidate Will Do

• Design and develop end-to-end solutions across Employee Workflows (HRSD, Workplace) application, including case/request experiences, fulfillment automation, and integrations with enterprise systems.
• Implement Now Assist & AI: Deploy and tune Now Assist capabilities to drive self-service and agent productivity; train and evaluate AI model responses for real-world scenarios, and configure Virtual Agent conversations for seamless employee support
• Platform Development: Design, develop, and customize Service Now applications and modules, including writing complex Business Rules, Client Scripts, and UI Actions to meet business needs
• Integrations: Build and maintain seamless integrations between Service Now and external systems (e.g., JIRA, Oracle HCM, Monitoring tools) using REST/SOAP web services and Flow Designer
• Solution Design: Collaborate with cross-functional teams and stakeholders to analyze requirements, creating technical design documents and workflows that drive operational efficiency
• Support & Troubleshooting: Provide ongoing support, troubleshooting, and training to end users, ensuring a user-friendly experience. Respond promptly to platform related issues and requests.
• Continuous Improvement: Suggest and implement best practices for Service Now. Proactively identify areas for improvement and apply solutions to increase efficiency and productivity.
• Documentation: Maintain clear, structured documentation of configurations, workflows, and processes to ensure consistent knowledge sharing and compliance.
• Communication: Clear communicator with the ability to explain technical concepts to non-technical stakeholders and collaborate effectively with the Business Analyst.

• 4+ years of experience as a Service Now Developer/Engineer working on enterprise-scale Service Now implementations for Employee Workflows (HRSD, Workplace, or similar)
• Strong expertise in JavaScript, Glide API, HTML, CSS, AJAX
  , Service Now scripting (Business Rules, Client Scripts, UI Policies, UI Actions, and Script Includes) and building custom widgets on Employee Center Pro
• Portal & UX Optimization: Optimize the Employee Center Pro portal by developing custom widgets and UI scripts to improve accessibility and user engagement based on feedback and analytics
• Hands-on experience with Now Assist technologies — generative AI workflows and skill kits on the Now Platform.
• Proven experience designing and implementing complex integrations using REST/SOAP APIs, Integration Hub, and Flow Designer
• Service Now Certified System Administrator (
  CSA
  ) and Certified Application Developer (
  CAD
  ) are required
• Excellent analytical and problem-solving skills
  , with a focus on finding pragmatic and effective solutions to complex technical challenges.
• Strong
  verbal and written communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.

• 4+ years of hands-on Service Now development experience delivering enterprise-scale solutions across H…