Senior Analyst, ARR & Customer Metrics

Amplitude is the leading AI analytics platform, helping over 4,300 customers—including Atlassian, Burger King, NBCUniversal, Square, and Under Armour—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories by G2, Amplitude is the best-in-class solution for product, data, and marketing teams.

Learn more at  .

As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.

About The Role & Team

Amplitude is seeking a Senior Analyst, ARR & Customer Metrics to join our Strategic Finance team. This role will play a critical part in maintaining the accuracy, governance, and scalability of Amplitude’s metrics platform, which powers our financial data, ARR reporting, and master customer records used in externally reported operating metrics.

In this role, you will partner cross-functionally with Deal Desk, Order Management, Sales Operations, Enterprise Data Insights (EDI), Corporate Engineering, and Accounting to ensure ARR and customer datasets are accurate, consistently defined, audit-ready, and aligned with reporting requirements as the company grows.

This role is ideal for someone who is highly detail-oriented, comfortable navigating complex datasets and reconciliation workflows, and motivated to drive process improvements that impact executive and external reporting. The platform is built on Snowflake/dbt and Tableau, and this role will require hands‑on technical analysis, including SQL‑based validation and dashboard support, so SQL knowledge is highly preferred. Success is driven by analytical rigor, ownership of outcomes, and strong cross-functional collaboration.

The projects and initiatives that you will help lead:

• Serve as a key contributor to Amplitude’s ARR and customer metrics platform, supporting the accuracy and reliability of externally reported metrics
• Perform recurring tie‑outs between Salesforce, financial systems, and warehouse outputs to validate ARR, customer hierarchies, segmentation, and retention metrics
• Investigate data discrepancies, identify root causes, and partner cross-functionally to implement durable fixes
• Support monthly and quarterly close processes by validating snapshot datasets and ensuring alignment with Finance and Accounting timelines
• Partner with EDI and Corporate Engineering to test and validate updates to data models, reporting logic, and dashboard outputs
• Maintain metric definitions and documentation to ensure consistency across Finance, GTM reporting, and executive dashboards
• Track and document changes to metric logic, definitions, and historical adjustments to preserve comparability over time
• Contribute to initiatives that expand reporting from customer-level metrics to more granular contract, subscription, and opportunity-level insights
• Identify opportunities to automate validation processes and improve data quality controls
• Build and maintain documentation and validation frameworks to ensure the metrics platform remains a trusted source of truth

You'll be a great addition to the team if you have/are:

Minimum Qualifications:

• 3–5 years of experience in FP&A, Revenue or Sales Operations, Finance Operations, Business Operations, or Analytics, preferably in a SaaS or subscription-based business
• Strong understanding of SaaS business models and key metrics
  , including ARR, churn, retention (NRR/GRR), and cohort-based analysis
• Experience working with Salesforce and revenue-related objects (Accounts, Opportunities, Quotes, Contracts, customer hierarchies, etc.)
• Wo…