MSP Level 2 or Engineer

We are seeking a highly skilled Managed IT Services (MSP) Level 2 or 3 Technician to join our team. Qualified individuals must possess an relentless customer service attitude and exceptional communication skills. If you've got the ability to troubleshoot complex network issues, and the willingness and patience required to help a user find their Start menu, you might be the candidate we are looking for.

MSP experience, or experience supporting small-medium business users is required.

• Must be located in the San Francisco Bay Area, Redwood City, Peninsula
• Managing and monitoring our client's computers, network, servers, systems, and entire IT infrastructure
• Supporting cloud infrastructure including Azure, SharePoint, and other cloud based services
• Creating, managing, and implementing projects; small to large
• Troubleshooting server, network, wireless, hardware, and software issues
• Updating client IT documentation, network maps, tickets, and notes
• Server account management; joining new and existing computers to domain
• Software setup, configuration, and troubleshooting
• Data backup and recovery (local and cloud); drive imaging
• Local and hosted email migrations
• Troubleshooting and remediation of problems on PC and Mac workstations.
• Provide telephone support to resolve issues on-line through remote access.
• Installation, configuration and administration of Windows servers including a deep understanding of Virtualization, Active Directory, and cloud hosting.
• Network design, planning, implementation and support including DHCP, DNS, Domains, Firewall setup, VLANs, VPN access and redundant ISP load balancing and failover.
• Setting up maintenance schedules and monitoring issues using remote management tools.
• Provide detailed documentation and accounting of time in ticketing system
• Network Management:
  Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures.
• Compliance:
  Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities.

We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At Team Logic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry.

Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America.

Pay: $36.00 - $52.00 per hour

Expected hours:
No less than 20 per week