Desktop Support Specialist

Immediate Hire:
Desktop Support Specialist — San Francisco / Menlo Park, CA

You know the difference between fixing someone's laptop and making a problem disappear before anyone notices.

We're hiring a Desktop Support Specialist for a boutique financial services firm's Bay Area offices — San Francisco and Menlo Park. You'll split time equally between both locations, supporting approximately 95 professionals across the two sites.

This is not a ticket queue job.

This is executive-level support in a high-touch environment where the people you support are under pressure, moving fast, and have zero tolerance for disruption. Your job is to make technology invisible. When you're at your best, nobody thinks about IT — everything just works.

The right person for this role has supported C-suite executives and senior professionals before and understands what that actually means: anticipating needs before they become requests, reading the room, knowing when to step in and when to stay out of the way, and handling difficult moments with composure and discretion.

• Provide hands-on desktop support across both Bay Area offices
• Install, configure, and maintain desktops, laptops, peripherals, and software
• Support video conferencing and AV for executive meetings and conference rooms (Teams, Zoom, Web Ex)
• Troubleshoot network issues (DHCP, DNS, connectivity) and work with vendor support contacts to resolve technical problems
• Manage Active Directory: drive mapping, account unlocks, network printers, security groups
• Ensure seamless connectivity across file servers, email servers, application servers, and administrative systems
• Configure and troubleshoot mobile devices (iOS, macOS)
• Document incidents and solutions in the ticketing system
• Exercise good judgment on when to resolve issues independently and when to elevate
• Participate in an on-call schedule and work additional hours when needed
• Ability to lift, move, and install equipment as needed

• You've provided white-glove IT support to senior executives and know what that standard looks like
• You're self‑directing — you don't wait to be told what needs to happen
• You're curious and love learning — you stay current and figure things out before being asked
• You can manage the most demanding users with patience, professionalism, and zero ego
• You're strong in Windows/Microsoft 365, Active Directory, Intune, and network troubleshooting
• You have experience with video conferencing platforms (Teams, Zoom, Web Ex, Citrix)
• iOS and macOS are familiar territory
• You communicate clearly, you stay calm under pressure, and you take pride in being excellent at this work
• BS/BA/MS in Information Technology, Computer Science, or equivalent experience

$110,000 – $125,000 base depending on experience, plus discretionary bonus.

This is an immediate, full-time hire.