Senior Solutions Engineer; Pre & Post Sales - Travel
Listed on 2026-02-21
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IT/Tech
AI Engineer, Data Analyst, Machine Learning/ ML Engineer, Data Science Manager
Location đź“Ť:
San Francisco, United States (Hybrid - Travel to customer office)
About Us 🚀
At Relevance AI, we’re building the home of the AI workforce.
Our mission is simple: empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts.
With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform. Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk, Lightspeed, Rakuten, Aveva, Qualified, and Activision Blizzard, helping them scale excellence across operations, marketing, and sales.
We’re backed by Bessemer Venture Partners, Insight Partners, Peak XV, and King River Capital, and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation.
Headquartered in San Francisco and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together.
This year, we were proud to be named Linked In’s #1 Startup in Australia.
If you want to define how the world works with AI, join us.
The Role 🥳As a Senior Solutions Engineer (pre and post sales), you will work hand-in-hand with our most strategic enterprise customers to drive adoption, expansion, and real-world impact with our AI platform.
You will embed directly with client teams, sometimes spending weeks or months on-site, to understand their workflows, prototype solutions, and deploy high-value use cases that accelerate their transformation. Travel is a requirement of this role.
Acting as the bridge between pre-sales and post-sales, you will collaborate with Account Executives to uncover new opportunities, deliver technical implementations, and ensure customers realize lasting value. This is a hands-on, consultative, and deeply technical role that combines engineering rigor with customer empathy and business acumen.
Your impact đź’ĄServe as the dedicated Solutions Engineer for strategic enterprise accounts, embedding with customer teams to drive adoption, measurable outcomes, and expansion.
Partner with Account Executives, Solution Engineers, and other team members to identify, design, and implement new AI-driven use cases that expand customer value and product consumption.
Own the full pre- and post-sales lifecycle - from discovery, value mapping, and technical demonstrations to integration, deployment, enablement, and ongoing optimization.
Build, iterate, and deploy data workflows and API-based solutions using Python, GenAI models, and our platform’s SDKs.
Tell the value story - translate complex technology into clear business outcomes, quantify ROI, craft executive-ready narratives, and position the company and our agents for expansion.
Develop strong, multi-threaded relationships across large organizations, from end users to senior stakeholders, to influence adoption and uncover expansion opportunities.
Communicate clearly and consistently with internal teams, providing visibility into account health, technical progress, and growth potential.
4+ years of experience in forward-deployed, solutions, or customer engineering roles spanning both pre- and post-sales.
Proven success growing and expanding strategic enterprise accounts, with experience multi-threading across complex organizations.
Strong technical foundations with an engineering mindset; comfortable working with APIs, Python, and data workflows.
Experience with Generative AI and LLMs is highly valued.
Excellent communication and storytelling skills, able to translate complex technology into business value.
Willingness and ability to travel extensively, including extended on-site engagements of up to three months.
Self-starter with a startup mindset; adaptable, resourceful, and eager to drive impact in a fast-growing company.
Work at the forefront of AI with a nimble team that is constantly pushing boundaries. We encourage and celebrate ideas that drive our mission forward.
We're guided by our five values: truth-seeking, being empathetic, putting the customer first, iterate extremely fast, and…
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