ServiceNow CMDB Architect

Akkodis is seeking an Service Now CMDB Architect for a Contract with a client in San Francisco, CA. The role focuses on architecting CMDB data models and improving CMDB health through governance, quality controls, and integration design.

$50/hour to $53/hour;
The rate may be negotiable based on experience, education, geographic location, and other factors.

• Define and own the CMDB target architecture and data model, ensuring alignment with the CSDM and enterprise standards.
• Design and govern CI classes, relationships, and lifecycle states, including normalization, reconciliation, and de‑duplication policies.
• Architect and optimize Discovery and Service Mapping (horizontal and top‑down) to ensure accurate service dependency maps and CI population.
• Establish and run CMDB governance—data ownership, quality controls, and operating procedures—to drive completeness, correctness, and compliance.
• Monitor and improve CMDB Health using KPIs and dashboards; remediate gaps through automated controls, integrations, and process changes.
• Design and oversee integrations with cloud platforms (AWS/Azure/GCP), monitoring/ITOM tools, and asset systems; act as CMDB design authority and SME for audits and delivery teams.

• Bachelor’s or master’s degree in computer science, Information Systems, or a related technical discipline.
• 10+ years of experience in IT Service Management with extensive hands‑on expertise in Service Now CMDB.
• Deep understanding of the CSDM framework with proven experience designing CMDB architecture for large, complex enterprise environments.
• Strong proficiency with Service Now Discovery, Service Mapping, CMDB Health, and integrations with cloud platforms such as AWS, Azure, or GCP.

If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at

$50.00 to $53.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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