Support Engineer, Chronicle

Impact

Ever wondered how Amazon offers the Earth's biggest selection and still manages to offer lower prices every day to our customers? Our retail business teams work with a massive array of vendors and business financial performance metrics to expand selection and drive costs lower. Given the rapid growth of our business, this requires our category leaders, financial analysts, site merchandisers and vendor managers to quickly analyze vendors, categories and brands, diving deep into data showing business efficiency down to the unit sale level.

The technology that enables this has huge visibility and impact and is critical to Amazon's continued profitability and growth.

We're working on the future. If you are seeking an environment where you can drive innovation, if you want to apply state‑of‑the‑art software technologies to solve real world problems, and if you want the satisfaction of providing visible benefit to end‑users in an iterative fast‑paced environment, this is your opportunity. The responsibilities of this role will be key in paving the future of Amazon Retail and transforming how we do business.

You will be part of a team of creative, top‑notch engineers who work hard, have fun, and make history. As a Support Engineer, you will build systems that secure and govern our data end to end: control access across multiple storage and access layers (like in‑house applications and external applications), track data quality, catalogue datasets and their lineage, detect duplication, audit usage and ensure correct data semantics.
You will be responsible for crunching and providing support for petabytes of incoming data from dozens of sources and financial events around the company.
Be part of a high performance, high profile team with a complete, entirely localized business charter to enhance business profitability for the Amazon Consumer business.
Platform runs entirely on AWS; high scale, engineering challenges.
Very successful team that has developed a reputation of delivering results within Amazon.
We regularly research new technologies and invest for the future of our scalability.

This role is on the Chronicle team within Selling Partner Services. We own the Turismo product suite, which is powered by Ripple, a dynamic query engine. Turismo is a well‑loved product, with 15k+ users globally. Ripple is a Presto

DB‑based query engine that is built to scale, and processes 2M+ queries per week. We are a full stack team, with Product managers, UX designers, TPMs, SDEs, DEs and Data Scientists.

• Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services.
• Work on operations and maintenance driven coding projects.
• Software deployment support in staging and production environments.
• Develop tools to aid operations and maintenance.
• System and support status reporting.
• Ownership of one or more ETL products or components.
• Customer notification and workflow coordination and follow‑up to maintain service level agreements.
• Work with support team for handing‑off or taking over active support issues and creating a team specific knowledge base and skill sets.

• 2+ years of software development, or 2+ years of technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.

• Knowledge of web services, distributed systems, and web application development.
• Experience troubleshooting & maintaining hardware & software RAID.
• Experience with REST web services, XML, JSON.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.