Investigation Associate

Overview

About the team:
The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. SEPO operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk.

They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.

These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

SEPO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

• Investigate and eliminate online ecommerce risk as part of SEPO operations.
• Engage in frequent written and verbal communication with department management, risk analysts, risk engineers, and other associates and third-parties to accomplish goals.
• Authenticate customers and complex transactions with excellent judgment and a high degree of accuracy.
• Work in a fast-paced team environment and operate with limited supervision.

• Graduation

• Experience working with complex data sets

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Posted: January 27, 2026 (Updated 1 day ago)

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