Support Engineer
Listed on 2026-02-23
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IT/Tech
Technical Support, IT Support, HelpDesk/Support
Why Mintlify?
We're on a mission to empower builders.
- Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, Pay Pal, Coinbase, X, and over 20% of the last YC batch.
- Small team, huge impact: We’re only 35 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
- Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
About the Support Specialist role:We're hiring an early-career, technically curious Support Specialist who's excited to get hands-on with real customer problems and grow fast. This is a high-agency, high-impact role where you'll work close to the product, sharpen your debugging skills, and help shape how we support users as we scale.
Growth PathThis role is designed to be a launching pad—over time, you'll build the technical depth and customer-facing confidence to grow into a Solutions Engineer position.
What you'll do- Respond to product and technical questions through our support platform (Plain)
- Debug issues by inspecting customer setups, including Git Hub repositories, MDX files, and internal deployment tools (Retool)
- Resolve the majority of support inquiries independently, escalating only when necessary
- Collaborate with our support lead to evolve processes and ensure consistency
- Help improve internal support tooling and workflows as we scale
- Experience in technical support at a software or developer tools company (or strong adjacent experience)
- Comfortable navigating Git, Git Hub, Retool, MDX/Markdown, and IDEs
- Ability to read and understand code, troubleshoot bugs, and identify root causes
- Strong written communication skills with a friendly, professional tone
- Comfort using AI agents and improving training data for them
- Familiarity with OpenAPI specs
- Past experience supporting APIs or documentation tools
- Background working in fast-paced startups
Competitive compensation and equity
20 days paid time off every year
401k or RRSP
$420/mo. wellness stipend
Health, dental, vision
Free Ubers to and from work
Free lunch and dinners
Annual team offsite
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