Desk side IT Analyst​/Technical Support

Desk side Support IT Analyst/ Technical Support

Contract

Must Haves:

• MS Office Suite, Win 7 and Win 8, Adobe products
• High Apple Mac OS Knowledge
• Dell and Lenovo Hardware repair

Interested candidates can reach me at  or can mail me at xavierk

The Desk side Support IT Analyst will provide IT Service delivery, support and operational maintenance for corporate end users within our offices. You will work closely with Engineering, Sales, Marketing, and Finance to maintain and support services for our end users.

Responsibilities include:

• Need to have strong, creative problem solving ability, good verbal and written communication skills.
• Experience with multi-platform client computing across Windows & Apple client operating systems.
• Communication and collaboration systems including MS Outlook email, video conferencing and VoIP telephony systems; mobile telephony;
  Web and audio conferencing.
• Network knowledge of client LAN, wireless, and remote access networks.
• End user accounts administration via Active Directory.
• MS Office and similar desk side productivity software.
• MS Sharepoint or Confluence for page updates a big plus.

Essential Job Functions include:

• Supports IT Service delivery to the corporate end user according to service level commitments, corporate policy, corporate standards, and compliance requirements including:
  • Service Request Fulfillment
  • Incident Management
  • Access Management
• Meets service level commitments as defined by management and end-users
• Has knowledge of IT standards as established at our Global Headquarters in San Francisco, on a day-to-day basis:
  • Network (e.g., patching, VPN Client, TCPIP Fundamentals, DHCP, DNS, WINS; remote access)
  • Directory Services (e.g. Active Directory)
  • Data backup and protection, utilizing client tools such as Mazy Client Backup.
  • IT security including Antivirus, Malware protection, using Mcafee Client software.
  • Asset management
  • Basic knowledge of AV and Video Conference services
  • Telephony systems (e.g. mobile, audio conference, corporate telephony, unified communications)
  • Desktop services (e.g. PC hardware, operating system, and standard applications)
• Trains with end-users regarding IT client services
• Maintains a high level of customer satisfaction
• Capable of producing systems documentation in support of operations if required.

• Performs duties as assigned by immediate supervisor
• Performs tasks necessary to complete day to day operations.
• Assists team members as needed.

• Minimum 3 to 5 year experience in IT Organization.
• Required experience supporting a diverse, enduser computing environment.
• Required Experience performing Desk side Support administration and software configuration in a multi-platform environment Apple and Windows.
• Required experience & strong knowledge of Apple/Microsoft operating systems and applications like Mac OSX, Win7, Win8, remote desktop, VMWare Workstation/Fusion;
  Office Communicator;
  Office suite;
  Visual Studio, etc.
• Required proficiency in verbal and written business communication skills.
• Required proficiency in both spoken and written English required.
• College degree a plus.
• Proffered industry certifications to include Microsoft, Cisco, ITIL, or similar.

• Most Linux and Unix systems and environments
• Common shell commands and administrative scripting
• Administering mobile phone devices and services including Blackberry Enterprise, MS Exchange Active sync, etc.