Technical Account Manager

Metronome is the leading usage‑based billing platform built for modern software companies. With Metronome, companies can launch products faster, offer any pricing model, and streamline finance workflows without writing code.

Our platform computes millions of invoices per billing period and is scaling rapidly to accommodate new customers, saving them hours of development time and manual invoicing and enabling them to use consumption data to better serve their customers. Our customers love our product and approach, and we’re humbled to work with amazing companies like OpenAI, Databricks, NVIDIA, Confluent, and Anthropic.

About the Role

As a Technical Account Manager at Metronome, you'll serve as the dedicated technical advisor for our most strategic accounts. You'll own the post‑sales technical relationship, ensuring customers successfully implement, optimize, and expand their use of Metronome's billing and revenue platform. This role combines deep technical consulting with strategic account management—you'll be the bridge between our customers' business objectives and our product capabilities.

What You'll Do

• Serve as the primary technical point of contact for assigned strategic accounts, building deep understanding of each client’s billing architecture, revenue models, and business objectives

• Partner with a Strategic Account Manager to support long‑term success of an account, including contributing to business reviews highlighting platform value, adoption metrics, and optimization opportunities

• Lead technical discovery and scoping for complex implementation projects, including our client’s new product launches, third‑party implementations, and custom billing workflows

• Provide hands‑on technical guidance on API usage, data export modeling, and platform configuration best practices

• Act as the technical liaison between customers and internal teams (Product, Engineering, Sales, Account Management), translating requirements into actionable feedback

• Develop trusted advisor relationships with technical decision‑makers and Engineering/Accounting/Rev Ops/Finance leaders at your accounts

• Proactively identify expansion opportunities and provide technical validation and scoping support for growth conversations

• Create account‑specific enablement materials including technical training, integration guides, and best practice documentation

• Champion customer success by anticipating needs, removing technical blockers, and ensuring timely resolution of complex issues

Minimum Requirements

• 3-5+ years in a technical customer‑facing role such as Solutions Engineer, Technical Account Manager, Implementation Consultant, Customer Success Engineer, or similar

• Proven ability to provide expert technical advisory on complex technical subjects with multiple stakeholders across customer and internal teams

• Exceptional communication skills with ability to explain complex technical concepts to both technical and non‑technical audiences

• Strong technical foundation with hands‑on experience working with APIs and SQL

• Track record of translating business requirements into technical solutions and driving measurable customer outcomes

• Strong analytical and problem‑solving skills with comfort diving into data to diagnose issues and identify opportunities

• Demonstrated ability to build trusted advisor relationships with customer technical and business leaders

Bonus Points

• Experience with billing systems, payment processing, or revenue operations

• Familiarity with billing providers (Stripe, Zuora, Chargebee) and tax automation platforms (Anrok, Avalara, Tax Jar)

• Understanding of usage‑based billing models and pricing strategy

• Background in revenue recognition, financial operations, or B2B SaaS finance

• Experience working with AWS data tools (Athena, S3) or other cloud data platforms

• Previous work at a high‑growth B2B SaaS company in infrastructure or fintech

• Technical writing experience creating customer‑facing documentation or integration guides

• Understanding of webhook architectures and event‑driven systems

Compensation

The estimated base salary range for this role is $160,000 - $220,000. In addition to your base salary,…