Imaging Service Engineer

Maintains high‑quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting.

TECHNICAL

SKILLS:

• Must have MR/CT experience. GE preferred but will consider candidates with Philips or Siemens.

• Must have formal training

What You Will Do in This Role

FIELD SUPPORT (75%)

• Troubleshoot high‑end medical imaging equipment.

• Establish and adhere to preventative maintenance schedules.

• Maintain customer service logs and internal service records.

• Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.

• Follow Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

• Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO
13485 standards.

TECHNICAL SUPPORT (10%)

• Deliver technical support on high‑end medical imaging equipment online and or via telephone.

• Communicate daily with customers to ensure resolution and proper follow‑up.

• Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).

APPLICATIONS SUPPORT (5%)

Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.

SOFTWARE SUPPORT (10%)

• Provide continuous up‑time support for applications software issues associated with the X‑ray and Vascular modalities.

• Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.

• Prepare users by designing and conducting training programs, providing software support and reference.

• Supply online and telephone support for Windows and Linux.

What You Will Need for This Role

• Minimum 10+ years of high‑end medical imaging equipment maintenance and repair experience.

• High School Diploma or GED

• Must hold a current, valid, and unrestricted driver’s license. Must have a safe driving record.

• Basic computer skills; understanding of computer networks and equipment interaction.

• Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off‑hours as needed to support a 24/7 schedule.

• Willingness to travel periodically to support business needs.

• The ability to lift, push and/or pull up to 75 pounds.

• The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time.

Required Citizenship / Work Permit / Visa Status

Must-Have:

• CUSTOMER SERVICE;

DATABASE ADMINISTRATION

• Min .5+ years as a FSE with MR/CT experience coupled with formal training

#JLjbffr