Technical Services Manager

Overview

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations trust Ironclad to accelerate their business.

We’re consistently recognized as a leader in the industry and are backed by leading investors. For more information, visit  or follow us on Linked In.

The Solution Engineering and Technical Services (SETS) team partners closely with prospective customers and Ironclad’s Sales, Success, Product, and Implementation teams, serving as a key technical resource throughout the solution evaluation process.

In this role, you will report to the global Head of Solution Engineering and Technical Services and lead the Technical Services team, delivering overlay support and services for pre- and post-sale GTM activities within the Customer Outcomes organization. The team is composed of Demo Engineers and RFP specialists. As the first-line manager, you will drive high performance across these areas and collaborate with adjacent teams.

You will also shape scalable strategies for your team to support broader GTM initiatives.

As a first line leader, mentor and manage the Technical Services team, ensuring high-quality delivery of key team functions. Oversee recruitment, development, and performance of the team. Continue to evolve job families and competencies as necessary.

Deliver compelling product demos to win deals and educate prospects, customers, and analysts. Provide standard demos that showcase key capabilities and common customer scenarios, and tailored demos for strategic opportunities. Ensure scalable demo delivery by maintaining repeatable demo environments, engaging stories, and clear value messages for all GTM customer-facing roles. Enhance the ability to quickly create configured demos. Collaborate with EPD to improve tools and environments, making the process more efficient and supporting new product capabilities.

Respond to RFPs, RFIs, and security questionnaires as part of the sales process for CLM solutions. Establish and maintain an end-to-end process for evaluating and answering these requests to accelerate deal cycles. Ensure the team delivers effective support for RFP, RFI, and security responses tied to sales opportunities. Maintain tools for capturing standard answers, leverage customer enablement resources, coordinate with Technical Writers, and support response activities.

Focus on improving efficiency, win rates, disqualifying poor-fit deals, and providing timely, predictable support. Align with teams updating product documentation for consistency and accuracy.

Maintain deep product and CLM landscape expertise to align the team’s efforts with delivering strong customer outcomes. Enable customer-facing team members to position current functionality and roadmap capabilities. Collaborate with EPD to provide product feedback, help prioritize roadmap investments, and analyze win/loss trends. Work with EPD to advance integrations strategy and platform capabilities, including prioritizing initiatives, documenting integration patterns, building prototypes, and partnering with PS and partner teams for enablement, deployment support, and troubleshooting.

When necessary, engage with customers to educate them on platform and integration best practices.

Monitor operational metrics for team performance, engagement, and utilization to ensure capacity aligns with reducing Cost of Sale while maintaining high-quality engagements. Assess business processes to identify opportunities for improvement. Collaborate with Ops and Finance to ensure alignment on initiatives. Evaluate technology solutions that drive efficiencies within planned budgets.