IT Support Specialist

Job in San Francisco, San Francisco County, California, 94199, USA

Listing for: TechDigital Group

Full Time position
Listed on 2026-02-27

Job specializations:

IT/Tech
HelpDesk/Support, IT Support, Technical Support

Salary/Wage Range or Industry Benchmark: 150000 - 200000 USD Yearly USD 150000.00 200000.00 YEAR

The Executive IT Support Specialist is expected to provide dedicated support to our CEO & also support our Senior Leadership Team (SLT). IT requires onsite & remote support in our hybrid work environment. This position will require a candidate to be an expert in Apple products & all areas of end user systems support.

Responsibilities:

Primary point of contact for the CEO

Support SLT, as needed

Exceptional analytical and technical skills in Apple Devices & software (Mac and mobile devices); as well as other workstations & end user technologies

Strong Organizational & Customer Service skills

Ability to work independently as well as collaboratively with local and remote teams

Ability to provide report support

Drive issues & opportunities to resolution with other teams and vendors; escalating as needed

Travel may be required

Be available as on-call support

Requirements:

5+ years of relevant experience in corporate IT support in a hybrid Apple and Windows environment

Exceptional Customer Experience skills and Customer Success obsessed

Thorough understanding of service desk and customer support environment

Deadline oriented with appropriate sense of urgency and ability to make quick and informed decisions

Tolerance for ambiguity in a consistently changing environment

High energy level and creative problem-solving abilities

Excellent verbal, written and interpersonal communication skills with the ability to present complex ideas in clear, concise fashion to technical and non-technical internal customers

Proven analytical, evaluative, and problem-solving abilities

Self-motivated team player

Expertise in Windows, iOS, MSFT O365, Zoom, and mobile device support.

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