Solutions Engineering Lead

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Perplexity is looking for a Head of Solutions Engineering to build our solutions engineering and customer success operations teams. Your mission is to build the tools, systems, and processes needed to improve user satisfaction, listen to user feedback, and represent the voice of the customer. In this role, you will manage people, design automations, build tools, and keep operations running smoothly at scale.

$/yr - $/yr

• Lead engineers and operations to design and build automated systems and internal tools that make customer success responsive and high-quality, and decide when to leverage external software and how to connect with internal systems.
• Streamline processes; as AI advances, reduce manual steps, create better workflows, and provide powerful tools that allow individuals to own larger scope and work at a higher strategic level.
• Develop onboarding, training, support processes, help center content, and knowledge bases to elevate team knowledge and raise the bar for quality.
• Track key metrics such as response times, resolution rates, and customer satisfaction, using quantitative and qualitative data to iteratively guide improvements.
• Ensure internal systems and teams can scale as user base grows.
• Develop compelling technical demos for pre-sales that communicate both breadth and depth of product features, and articulate qualitative and quantitative value of a rapidly changing product.
• Lead integration, technical debugging, end‑user training, and gather customer feedback iteratively in post‑sales.

• Experience leading solutions engineering and operations teams.
• Strong track record of designing and implementing automated systems that improve efficiency.
• Experience working with engineers to scope, build, and deploy solutions.
• Ability to adapt operational challenges into scalable solutions.
• 5+ years in customer success or general management roles with leadership experience.
• Hands‑on approach: able to analyze details and resolve issues as needed.

Compensation Range: $220K - $300K

• Director

• Full-time

• Information Technology

• Software Development

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