Senior Consultant

Overview

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Remote, United States

Responsibilities and Duties

Sr. Consultant Core Activities

• Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions

• Manage multiple concurrent enterprise projects, leading all implementation project phases

• Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success

• Configure Legion products according to the solution blueprint

• Provide configuration reviews and configuration knowledge transfers to the customer

• Assist customers with software testing along with roll-out activities such as data loads and system initialization

• Deliver live customer training for areas such as training the trainer for administrators and store managers

• Lead and facilitate discussions and workshops with the customer

• Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc.

• Define, manage, and deliver on customer expectations throughout the implementation process

• Work with teams within Legion to ensure implementation timelines and support SLAs are met

• Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer

• Be familiar with compliance and labor laws and how they impact customers

• Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product

• Define, manage, and deliver on customer expectations throughout the implementation process
Customer Centric Consulting

• Providing leading practices to ensure customers are maximizing the value of their Legion solution

• Actively set and manage expectations

• Continually acquire knowledge about our customers and solutions to grow adoption

• Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning
Consulting Practices

• Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology

• Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager

• Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants

• Understand and prevent scope creep

• Use Legion project management tools to manage configuration tasks assigned within the implementation project plan
Product Expertise

• Product expert in core Legion modules

• Maintain core product expertise for end users and configuration

• Grow product knowledge through regular release training

• Communicate upcoming release themes and dates to the customer

• Identify, report, and prioritize bugs & enhancements
YOU WILL DO WELL IN THIS ROLE WHEN YOU…

• Become a trusted advisor to customers, hyper-focused on quality and successful adoption

• Have a passion for helping customers adopt new AI technology

• Accept personal responsibility for the quality and timeliness of work

• Set personal objectives that meet organizational needs

• Are technical-focused with analytical and problem-solving skills while able to describe technical configurations to non-technical audiences

• Build positive relationships with peers while working remotely on projects executed across geographies and cultures

• Listen continuously, learning from others and leveraging input

• Possess unquestionable integrity, credibility, and character proactively demonstrating high moral and ethical behavior

• Constantly improve your work methods to gain state-of-the-art agile skills

• Commit to the sustainability/scalability of configurations at Legion

• Work well as a self-starter in a fluid work environment with…