Ambient Assistant Program Analyst

Overview

Clinical Systems - Applications Administration. Full Time.

The Ambient Assistant Analyst provides hands-on support for the deployment, maintenance, and optimization of AI-powered documentation solutions across the health system. Responsibilities include assisting with system troubleshooting, user training, workflow adaptation, and technical issue resolution, of moderate scope and complexity. The role involves collaborating with clinical staff, IT teams, and external vendors to ensure AI assistants function effectively and meet provider needs.

Additionally, the Analyst collects and organizes user feedback, supporting continuous improvement efforts to enhance adoption and system usability.

The Ambient Assistant Analyst plays a critical role in the implementation, support, and optimization of AI-powered ambient documentation tools across multiple clinical settings. This position applies clinical applications knowledge and technical expertise to assist in deploying, troubleshooting, and refining AI scribe solutions, ensuring seamless integration into clinical workflows.

Working closely with healthcare providers, IT specialists, and operational teams, the Analyst gathers user feedback, identifies workflow challenges, and supports system enhancements that improve efficiency and provider satisfaction. The role requires a strong foundation in technology deployment, problem-solving abilities, and a customer service mindset to assist in the growth and success of the Ambient Listening Program.

This position is classified as Flexible for onsite work requirements.

• Assist with deployment, maintenance, and optimization of AI-powered ambient documentation tools.
• Support system troubleshooting, user training, workflow adaptation, and technical issue resolution of moderate scope and complexity.
• Collaborate with clinical staff, IT teams, and external vendors to ensure AI assistants function effectively and meet provider needs.
• Collect and organize user feedback to support continuous improvement, adoption, and usability.
• Identify workflow challenges and support system enhancements to improve efficiency and provider satisfaction.
• Support implementation, go-live activities, and ongoing optimization across multiple clinical settings.

• 3 years relevant work experience.
• Broad and/or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.
• Strong problem-solving skills, with the ability to quickly identify and address technical or workflow challenges.
• Excellent customer service and interpersonal communication skills, with the ability to engage productively with clinicians, IT staff, and operational stakeholders.
• Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.
• Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.
• Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.

• Ability to analyze data trends, compile reports, and support decision-making for program improvements.
• Experience supporting health IT deployments, including EHR integrations (Epic preferred) and AI-based technologies.

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what’s possible for the patients we serve – a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report – UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and…