Lab System Support Specialist

Top 3 must have's

• Experience with - Build PCs
• Vendor support and account provisioning
• Dedicated support for the robotics PCD automation initiative - fault finding, coordination for new equipment setup, equipment moves

• Providing direct support to end-users ranging from Tier 1 - 2 type issues.
• Continue to develop an understanding of the business processes and all applicable procedures.
• Build PCs
• Vendor support and account provisioning
• Dedicated support for the robotics PCD automation initiative - fault finding, coordination for new equipment setup , equipment moves
• Remote support for a third location (Boston)
• In-depth knowledge of GxP operations as it relates to the FDA's CFR 21 Part 11 requirements and well as Good Documentation Practices (GDP)
• Good understanding of Windows Desktop OS support tasks (7 – Win 10) and ability to set up brand new systems.
• Install and configure Lab/Manufacturing computer systems in a regulated GMP environment.
• Oversee and support managed services staff with the installation/configuration of regulated Lab/Manufacturing GMP systems.
• Work with vendor's tech support teams to resolve application errors as needed.
• Serve as the System Owner/Manager and perform administrative tasks on QC/Manufacturing instruments/systems such as user additions, removal, method/assay updates.
• Partner with local QA/QE to evaluate and test new upgrades/patches to Operating Systems/applications and write install instruction for Lab/MFG managed services support personnel.
• Participate in process re-engineering workshops with business and IT stakeholders.
• Perform impact assessment on changing product capabilities, including impact to integrated (boundary) systems.
• Respond to IT support requests to address operational issues with enterprise and quality applications.
• Meet with internal clients and stakeholders to diagnose software and middleware issues.
• Align with other manufacturing sites and corporate IT to ensure global consistency.
• Review/develop SOPs related to administration and installation of applications used in the lab/manufacturing environments.
• Troubleshooting and replacement of hardware component and systems
• System imaging software experience and ability to learn new in-house methods.
• Knowledge of simple AD account management and network connectivity requirements
• Able to trace phone and network patch cables to wall jacks with the aid of network testing devices.
• In depth knowledge of Microsoft O365 applications and other productivity applications such as Adobe Acrobat
• Command of IT ticketing system use and effective workload management.
• Proactively monitors and identifies trends and behaviors in systems support and address the findings or escalate to other IT team resources.
• Able to follow other specific troubleshooting steps and continuously update and create additional knowledge articles.
• Contributing to timely and accurate communications with other parts of the organization regarding IT projects, timelines, and compliance