Technical Account Manager

Technical Account Manager

• Customer Success
• San Francisco
• Full-time

Sentra is the global leader in cloud-native data security for the AI era. The company’s mission is to empower organizations to confidently scale their data operations across multi-cloud and on-premises environments while leveraging the power of AI without compromising security.

Sentra’s unique approach enables enterprises to autonomously scan their environments without the need for agents, ensuring that data remains securely within their cloud or on-premises infrastructure. This innovative methodology sets us apart in the industry, providing organizations with control and visibility over their sensitive data at all times. Our commitment to excellence in data security posture management and data detection and response makes Sentra a leader in the field.

We are seeking a Technical Account Manager to join our Customer Success team  this role, you will oversee the entire customer lifecycle - from handoff from sales through onboarding, implementation, operationalization, expansion, and retention. As the primary technical contact for our enterprise clients, you will help them maximize the value of Sentra’s platform, providing both technical and strategic guidance. Sentra prioritizes exceptional customer service, which is why we are building a highly capable and technically proficient CS team.

If you’re passionate about data security and ready to make an impact, we encourage you to apply and join us in safeguarding organizations against evolving cyber threats.

• Serve as the main technical contact for enterprise clients, establishing trusted, long-lasting relationships.
• Conduct regular account reviews and recommend optimizations to enhance Sentra’s solutions.
• Provide guidance on Sentra’s products, facilitating smooth integration across multi-cloud environments.
• Identify and address risks, inefficiencies, and areas for improvement in customer environments.
• Collaborate with Technical Support to ensure customer satisfaction.
• Oversee deployment phases, ensuring seamless transitions from proof-of-concept to full implementation.
• Provide ongoing support to ensure successful adoption of Sentra’s platform.
• Deliver training to help customers maximize Sentra’s capabilities.
• Act as a customer advocate, collecting feedback to inform product development.

• 5+ years in a technical, customer-facing role, such as Technical Account Management or Solutions Engineering.
• Proficiency with cloud platforms (AWS, Azure, GCP) and a strong understanding of data security and classification challenges.
• Solid knowledge of data security concepts and compliance frameworks (e.g., GDPR, HIPAA).
• Proficiency in SQL and scripting languages (e.g., Python).
• Bachelor’s degree in Computer Science, IT, Cybersecurity, or equivalent experience.
• Excellent communication skills, with the ability to convey complex technical concepts to varied audiences.
• Strong problem-solving abilities and experience handling technical challenges effectively.