Manager, Developer Success Team

Manager, Developer Success Team –
Finch

We are on a mission to revolutionize employment by building the infrastructure that powers every facet of work. To do this, we’re looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self‑starters, and determined to drive ideas from inception through to completion.

We’re a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities.

The Manager of Finch’s Developer Success Engineering (DSE) team is a critical leadership role responsible for scaling Finch's technical post‑sales function. You will lead, coach, and develop a team of high‑performing DSEs, owning the operational rigor required to ensure predictable technical health. You will ensure our team drives product adoption, and accelerates growth across our customer portfolio. You will act as the critical point of escalation for Developers that work with Finch, and serve as a strategic partner to Engineering and Product leadership regarding customer‑facing technical challenges & opportunities.

• Strategic Leadership & Team Growth:
  Recruit, hire, coach, and manage a high‑performing Developer Success Engineering team. Own performance development, capacity planning, and ensure team alignment with financial targets.
• Process & Operational Scaling:
  Own the continuous evolution of the DSE function, building scalable workflows, processes, and tools to maximize team efficiency and impact.
• Technical Escalation Ownership:
  Serve as the final point of contact for complex technical escalations, leading incident post‑mortems and ensuring swift, effective resolution for high‑priority customer blockers.
• Product Advocacy & Strategy:
  Oversee the team’s mechanism for providing prioritized, systemic product feedback to Engineering and Product leadership, driving core product roadmap decisions.
• Growth Enablement:
  Collaborate with Account Management leadership to convert technical health insights into actionable growth strategies, ensuring DSEs effectively identify and surface expansion signals.
• Data Rigor & Health:
  Establish processes to systematically capture and measure the technical health of the customer base, translating those metrics into required EPD resources and strategic investments.
• Ecosystem Navigation:
  Lead the team in improving customer experience by developing architectural strategies to simplify the ways developers work with Finch across diverse API maturity levels.

• Proven Technical Management: 3+ years of experience managing, leading, and developing a customer‑facing technical team.
• Deep Technical Credibility:
  Expertise in API architectures, advanced client‑resolution methodologies, and cloud environments (AWS a bonus).
• Strategic Cross‑Functional Leader:
  Proven ability to drive complex cross‑functional alignment and accountability across Engineering, Product, and Sales organizations.
• Executive Communication:
  Exceptional communication skills, able to troubleshoot complex technical issues while translating technical concepts into clear business implications for executive stakeholders.
• Industry & Product Mindset:
  Experience in a B2B SaaS environment, ideally with exposure to payroll integrations, employee benefits ecosystem, or HR system architecture.
• Growth & Problem‑Solving:
  Genuine curiosity for technology and thrives in environments requiring navigation of complex product challenges and scaling growing pains.

• Foundational role:
  Help shape the future of our success team and strategy.
• Massive market:
  We’re building infrastructure in a $100B+ industry that touches every employer and employee worldwide.
• Strong backing:
  World‑class investors and a leadership team with deep startup experience.
• Customer impact:
  Work with customers redefining the way people get…