Senior Solutions Architect, Professional Services

Overview

About Retool:
Nearly every company in the world runs on custom software. Gartner estimates that up to 50% of all code is written for internal use. This is the operational software for refunding orders, underwriting loans, onboarding employees, analyzing transactions, and providing customer support. Retool is on a mission to bring good software to everyone. We’re building a development platform that combines traditional software development with a drag-and-drop UI editor and AI, making it dramatically faster to build internal tools.

The future of software development lies in abstracting away tedious tasks and creating reusable components that act as a force multiplier for future projects.

Today, our customers span from small startups building their first operational tools to Fortune 500 companies building mission-critical apps for thousands of users across their business. If you’re interested in joining us, let us know.

Retool’s Solutions Architects help our customers harness the full power of Retool. This can be a focused Quickstart engagement to help a new customer get started, or a year-long engagement guiding technical teams to manage hundreds of production applications. You will directly drive value for our customers by addressing their most challenging technical problems and increasing the capacity and velocity for building solutions with our platform.

Our Professional Services team members are billable and work directly with customers and system integration partners to scale the impact of our products.

This is a hands-on role, including building Retool applications, integrating our platform into the customer stack, and advising on end-to-end solutions. In addition to working directly with customers, this role advises our system integration partners on best practices and provides delivery oversight to our highest-visibility engagements. This role will help shape the service offerings we go to market with and build the operational processes to scale the PS function at Retool.

• Advise and implement full-stack solutions using Retool
• Help our partners deliver best-in-class services to our customers, enabling us to scale the impact of our product
• Develop new service offerings based on customer and market need
• Assist with scoping, estimating, and selling professional services engagements
• Be a thought partner to Retool customers to help them build out complex internal tools for new teams and use cases
• Assist with partner enablement and certification
• Serve as a trusted advisor to our customers
• Identify and lead internal strategic initiatives to grow the consulting practice; contribute to the community’s knowledge base
• Work collaboratively with strong communications skills, especially in teaching complex concepts, and creative, prescriptive thinking
• Identify and proactively manage risk areas and commit to resolutions
• Manage customer expectations and negotiate solutions with customers and third-party partners

• 5+ years of experience with a strong engineering background, preferred in computer science, math, or electrical engineering
• Strong written and verbal communication skills
• Previous experience in a customer-facing role
• Ability to tackle open-ended problems in unstructured environments
• Full-stack development experience with strong knowledge of SQL, JavaScript, and APIs
• Ability to think on your feet and solve problems during calls with technical customers

For candidates based in the United States, the base pay range for this role is $187,500 – $244,300 per year. The salary range may include multiple career levels at Retool and will be narrowed during the interview process based on factors such as scope and responsibilities, experience, qualifications, and location. Additional compensation in the form of equity and/or commission is dependent on the position offered.

Retool provides a comprehensive benefits plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with applicable plans.

Retool offers generous benefits to all employees and a hybrid work location. For more information, please visit the benefits and perks section of our careers page. Retool is currently set up to employ all roles in the US and specific roles in the UK and Mexico. To find roles that can be employed in the UK and Mexico, please refer to our careers page and review the indicated locations.