Restaurant Technology Administrator

About Us

At Starbird Chicken, we’re redefining what fast food can be — serving fresh, crave-worthy food in a welcoming, community-driven environment. We believe in bold flavor, genuine hospitality, innovation, and doing right by our people and guests.

As we continue to scale our corporate footprint and grow our franchise system, technology plays a critical role in delivering a seamless guest experience, supporting restaurant operations, and enabling rapid growth across new markets.

The Restaurant Technology Administrator is a hands‑on, front‑line role responsible for keeping Starbird’s in‑store technology ecosystem running smoothly across all restaurant locations.

The role blends in‑office systems oversight with hands‑on field support, ensuring all restaurant technology platforms, hardware, and infrastructure perform reliably in fast‑paced, high‑volume environments.

This role will lead restaurant technology support across POS systems, online ordering, network infrastructure, digital menu boards, kitchen display systems, and new store openings. The ideal candidate is a highly organized, tech‑savvy problem solver with restaurant or multi‑unit experience who thrives in a dynamic, hands‑on environment.

• A fast‑growing, recognized brand in the fast‑casual space
• Hospitality at our core — for guests and team members alike
• A culture of innovation across menu, technology, and guest experience
• Fresh, quality‑driven food you can feel good about
• A people‑first, community‑focused environment
• The opportunity to support and scale a multi‑unit restaurant brand with national potential

• Restaurant Technology Systems & Support:
  Own day‑to‑day performance, troubleshooting, and optimization of all in‑store technology systems, including POS systems, online ordering platforms, Kitchen Display Systems, digital menu boards, and network infrastructure.
• Ensure systems are consistently evaluated for reliability, performance, and utilization to support excellent guest experiences.

• Installation and configuration of POS terminals, printers, routers, switches, and Wi‑Fi access points
• Hardware troubleshooting, repair, and replacement
• Coordination of low‑voltage cabling and equipment mounting
• Support for surveillance systems and in‑store A/V technology
• Minimize downtime and service disruption through fast, effective issue resolution.

• Manage POS menu programming, item updates, pricing changes, and system integrations
• Troubleshoot software issues across Windows‑based POS systems and iOS devices
• Partner with vendors to resolve outages, syncing issues, and platform challenges.

• Lead or support technology deployment for new restaurant openings, remodels, and system upgrades.
• Coordinate closely with construction, operations, and vendors to ensure proper IT infrastructure is installed to specifications.
• Execute rollouts with minimal operational disruption.

• Serve as the primary point of contact for restaurant technology vendors and service providers.
• Manage installations, updates, and escalations across POS, network, telecom, A/V, and security partners.
• Ensure vendors meet service expectations and timelines.

• Oversee and coordinate remote technicians or contractors for locations outside the immediate region.
• Manage ticketing systems, issue tracking, and resolution documentation.
• Ensure consistent support quality across all locations.

• Support restaurant managers and teams with technology usage, basic troubleshooting, and new system rollouts.
• Collaborate closely with Operations, Construction, Franchise, and Corporate teams to align technology solutions with business needs.
• Act as a bridge between technical requirements and operational execution.

• Proactively identify opportunities to improve system reliability, security, and efficiency.
• Recommend upgrades, tools, and process enhancements.
• Maintain documentation including network diagrams, procedures, and store technology checklists.