Manager, Executive Support

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we're looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

Okta's Technology, Data, & Intelligence organization is on a mission to simplify and secure internal operations through automation, analysis, and scale. Our Productivity Engineering team is responsible for developing internal tooling, infrastructure and services that empower Okta employees to work as effectively as possible.

We work across engineering, data science, security, and internal business teams to deliver automation-powered services that integrate across a wide array of SAAS apps and internally developed infrastructure to Okta. A growing focus for our team has been an investment of cycles into AI agentic platforms, workflow orchestration, and data analytic dashboarding. We're looking for employees who enjoy solving tough problems and building with purpose.

We are looking for an Executive Support Manager to lead our high-touch technical support team dedicated to Okta's executive leadership. Reporting directly to the Senior Director of Workplace Technology, you will be responsible for defining and delivering a "Elite Operational Excellence" service model that ensures our C-suite and senior leaders have seamless, secure, and productive technology experiences.

This is a high-visibility role that requires a unique blend of technical expertise, operational excellence, and exceptional interpersonal skills. You will not only manage the day-to-day support operations but also act as a strategic partner, ensuring our executive team is equipped with the latest tools and best-in-class productivity workflows.

This role will have onsite requirements in our San Francisco office.

• Lead & Mentor:
  Manage and develop a global team of Executive Support Specialists, fostering a culture of excellence, discretion, and proactive problem-solving.
• Service Excellence:
  Define and maintain the "White-Glove" service standard, ensuring 24/7 support availability for critical executive needs and high-stakes events (Board meetings, All-Hands, etc.).
• Strategic Alignment:
  Partner with the Workplace Technology leadership to align executive support strategies with the broader IT roadmap, including the rollout of AI productivity tools and secure identity workflows.
• Hardware & Software Lifecycle:
  Oversee the procurement, deployment, and maintenance of premium hardware and software tailored for executive use, ensuring zero-downtime transitions.
• Event & Offsite Production:
  Provide end-to-end technical oversight for executive-led events, ensuring flawless execution of AV, streaming, and connectivity for board meetings and leadership offsites.
• Executive Tech Advocacy:
  Act as a feedback loop between senior leadership and our engineering teams to influence the development of internal tools, ensuring they meet the high-efficiency needs of our executives.
• Operational Reporting:
  Develop and track KPIs and SLAs specific to executive support to drive continuous improvement and demonstrate team impact.

• Experience:
  
  A minimum of 5 years of experience in IT leadership, specifically focused on executive support or high-touch technical service management.
• Technical Proficiency:
  Deep knowledge of macOS, Windows, iOS, and Android platforms, along with expert-level familiarity with SaaS tools like Okta, Slack, Zoom, and Google Workspace.
• Communication:
  Exceptional verbal and written communication skills, with the ability to translate complex technical issues into simple, actionable terms for non-technical leaders.
• Discretion &…