Sr. Site Reliability Engineer

Overview

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with solutions like Zelle, Paze, and more. We partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment visa sponsorship.

• Implement software and tools to improve performance, availability, scalability, and latency, while delivering end products to customers with the highest efficiency and meeting all security standards.
• Build automation and tooling around application management, such as deployments, configuration changes and disaster recovery scenarios.
• Implement and evangelize observability and monitoring systems to proactively detect problems and identify causes.
• Evaluate application capacity on an ongoing basis to provide stats to Product/Business teams and recommend an efficient path to scale for future needs.
• Identify performance bottlenecks and work with cross-functional teams to troubleshoot and resolve issues.
• Implement standards across multiple disciplines, systems and practices to improve overall application delivery.
• Work directly with application development teams to provide feedback and technical requirements to the software development lifecycle, implementing best-practice microservice design patterns and other modern software development approaches.
• Serve as a technical liaison for the application and provide documents and runbooks to Level 1 and Level 2 teams.
• Participate in a 24x7 on-call rotation.
• Champion excellent processes; develop repeatable patterns and standard, reusable work across teams.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

• Education and experience typically obtained through completion of a Bachelor's Degree in Business and/or Computer Science or related field.
• 3+ years of related experience managing large complex projects in a technical or software development environment, including post-graduate degree.
• Demonstrated experience in effective Incident and Problem Management.
• Proven related work experience in a medium to large-scale enterprise.
• Strong understanding of scripting languages.
• Hands-on experience implementing and using modern observability solutions.
• Linux systems administration.
• Good knowledge of Git.
• Experience with security and encryption protocols.
• Comfortable with facilitating collaboration, open communication and reaching across functional borders.
• Excellent oral and written communication and people skills.
• High level of customer responsiveness, excellent documentation and communication skills and attention to detail.
• Background and drug screen required.

• Good programming skills in Java, Ruby, Python, JavaScript and Go.
• Hands-on experience in supporting applications in a 24x7 customer-facing production environment.
• Strong knowledge of CI/CD workflows.
• Strong understanding and hands-on experience with TCP/UDP/IP protocols.
• Working knowledge of AWS, Docker, Kubernetes, Swarm.

Employee must be able to perform essential functions and physical requirements of the position with or without reasonable accommodation.

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. May require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.

Requires the ability to communicate with internal and/or external customers.

The above job description is not intended to…