Director, Product Management - Platform Security

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Job Description # Director of Product Management, Zendesk Platform Security Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection.

We’re seeking a seasoned Director of Product Management to lead Platform Security efforts across Zendesk’s Platform — including MCP Server, A2A flows, APIs, Actions, and other endpoints we expose as tools for AI Agentic actions. In this role, you’ll define and drive a bold, practical security roadmap that embeds the latest protocols (FAPI 2.0, mTLS, fine‑grained OAuth scopes, PKI/cryptographic controls), Zero Trust principles, and ML/AI‑powered detection into our platform — delivering enterprise‑grade security, observability, and controls that our customers can trust.

You will play a vital role in partnering closely with the Chief Trust & Security Officer’s organization, cross‑functional engineering teams, and product leaders to turn strategy into shipped features and measurable outcomes.## Role Snapshot

* Job title:

Director, Product Management — Platform Security
* Team:
Zendesk Platform org (collaborates closely with Chief Trust & Security Officer’s org)
* Why this role matters:
Secure, observable, and trustworthy APIs and agentic integrations are foundational for Zendesk’s AI roadmap and enterprise adoption. You’ll be responsible for taking Platform security from strategic vision to production delivery at scale.##

What you’ll be doing
* Own the product strategy and roadmap for Product Security across Zendesk Platform and the extended ecosystem, prioritizing features that enable safe AI agentic actions and enterprise adoption.
* Draft detailed technical PRDs for complex security primitives, including FAPI 2.0 implementation, mTLS handshakes, and PKI life cycles. You won't just 'oversee' these specs; you will be the primary author of the security product logic.
* Lead product design and delivery for ML/AI‑powered security detection, runtime anomaly detection, threat telemetry, and integrations with SIEM/EDR/observability stacks.
* Define the security boundary for AI Agents. You will determine how we safely delegate authority to automated agents through fine-grained scopes, ensuring that 'Agentic' doesn't mean 'Uncontrolled'.
* Partner with the Chief Trust & Security Officer’s organization, Security Engineering, Privacy, Legal, and platform engineering to run threat modeling, security reviews, and ensure compliance and auditability for new capabilities.
* Launch enterprise‑grade controls and monitoring: robust authentication/authorization, fine‑grained RBAC/ABAC, audit trails, telemetry, incident playbooks, and customer configuration/visibility.
* Drive stakeholder alignment and product adoption: work with GTM (sales, technical docs, solutions, customer success) to create messaging, technical enablement, and customer pilots for security features.
* Measure success: define KPIs (security incidents, MTTR, adoption of controls, compliance posture) and iterate quickly to meet enterprise requirements.
* Guide other product talent; ensure high‑quality delivery with rapid cadence while balancing security rigor and developer experience.## What you bring to the role
* 8+ years of product management experience, at least 4+ years focused on platform security, identity, API security, or related security products in a SaaS and recently in the modern AI environment.
* Deep working knowledge of modern security protocols and standards (FAPI 2.0, OAuth2/OpenID Connect, fine‑grained scopes, mTLS), strong understanding of modern cryptographic controls and PKI.
* Practical experience designing Zero Trust architectures, MCP and A2A authentication flows, API gateway protection, and secure agenting/tooling patterns for Agentic AI.
* Proven experience building or shipping ML/AI‑driven security detection/response capabilities (threat detection, anomaly detection, behavioral analytics).
* Demonstrated ability to translate complex security requirements into…