Product Solutions Manager

Location

Remote-US, San Francisco (hybrid)

Full time

Remote

Product

• US-Remote $114,920 – $155,480
• San Francisco $130,098 – $176,016

The salary range provided reflects the compensation that Even Up reasonably expects to offer for this role. The specific salary within this range will be determined based on various factors, including the candidate's relevant experience, education, skills, location, and alignment with the role's responsibilities.

Even Up is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. Even Up is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, Signal Fire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at

We’re looking for a Product Solutions Manager to lead and scale the team responsible for ensuring our customers are seamlessly onboarded and set up for success. In this highly cross‑functional leadership role, you will oversee a foundational team of Product Solutions Associates, starting with two direct reports with the opportunity to significantly scale the team.

You will act as a strategic program manager, technical escalation point, and primary product partner. While your team works directly with customers to configure environments and drive testing, you will focus on building scalable implementation systems, standardizing foundational playbooks, and coaching your team to excellence. You will also synthesize the voice of the customer at a macro level, partnering with Product and Engineering leadership to directly influence the product roadmap.

This is an ideal role for an exceptionally detail‑oriented, technically capable leader who thrives in a high‑growth environment and is excited by the challenge of building both scalable systems and a high‑performing team from the ground up. Please note that travel will be required for this role.

What you’ll do

• Team Building & Leadership: Manage, mentor, and coach an initial team of two Product Solutions Associates, with a mandate to rapidly hire, onboard, and scale out the function through the end of the year.

• Implementation Strategy & Oversight: Oversee the portfolio of customer implementations. Serve as the primary escalation point for complex technical and operational setups, ensuring your team is delivering high‑quality configurations.

• Process Scaling & Playbook Creation: Transition scrappy, early‑stage processes into robust, scalable systems. Operationalize how the team configures Smart Workflows, document templates, and task plans to pave the way for future handoffs to the broader Customer Success team.

• Technical Quality Assurance: Set the standard for your team’s technical outputs. Oversee the drafting, testing, and refinement of AI prompts, and ensure SQL‑based custom reporting and complex data mapping are accurate and meet firm needs.

• Lead UAT & Program Management: Oversee the design of User Acceptance Testing (UAT) scenarios. Coordinate with external executive stakeholders and partner with internal ops teams to align cross‑functional processes (e.g., mailroom/fax attribution).

• Strategic Product Feedback Loop: Triage critical, systemic failures during rollout. Aggregate missed use cases and feedback from your team to provide Product and Engineering leadership with prioritized, actionable data to improve the platform.

How Success Is Measured

• Team Growth & Performance: Successfully hiring, onboarding, and retaining a high-performing team of Product Solutions Associates.

• Deployment Velocity & Quality: Firms are successfully deployed on the new system across your team's portfolio with high client satisfaction, predictable timelines, and minimal operational friction.

• Sca…