Product Solutions Associate

Even Up is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. Even Up is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, Signal Fire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at

We’re looking for a Product Solutions Associate to ensure our customers are seamlessly onboarded and set up for success. In this highly cross-functional role, you will act as a hybrid program manager, implementation specialist, and product partner. You will work directly with customers to configure their environments, drive end-to-end testing, and build the foundational playbooks for new product areas. You will also act as the voice of the customer, capturing feedback and prioritizing use cases to directly influence the product roadmap.

This is an ideal role for someone who is exceptionally detail-oriented, technically capable, and thrives in a scrappy environment where they can build scalable implementation systems from the ground up. Please note that travel will be required for this role.

• Drive End-to-End Implementation:
  Own the technical and operational setup for our customers.
• Configure Workflows & Templates:
  Translate firm Standard Operating Procedures into Even Up by setting up Smart Workflows, task plans, and document templates.
• Write & Iterate AI Prompts:
  Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches.
• Data & Reporting:
  Write and execute SQL queries to configure custom firm reports, ensuring data accurately reflects the firm's needs. Manage complex data mapping, including provider contact entity linking.
• Lead QA & Testing:
  Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness.
• Program Management & Training:
  Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution).
• Product Feedback Loop:
  Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform.

• Firms are successfully deployed on the new system with high client satisfaction and minimal operational friction.
• Clear, repeatable implementation playbooks are established, paving the way for future handoffs to the broader Customer Success team.
• Product and Engineering teams are equipped with prioritized, actionable feedback to improve the product roadmap.

• 4+ years of work experience in a fast-paced environment (SaaS, Legal Tech, or complex Operations).
• Enterprise Implementations: A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers.
• Prompt Engineering & Technical
  
  Skills:
  
  Experience writing, testing, and refining AI prompts is highly important for this role. Familiarity with SQL is also strongly preferred.
• Scrappy & Adaptable:
  You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing.
• Exceptional Attention to Detail:
  You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services.
• Customer-Centric Focus:
  You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success.
• Testing & Triage Capabilities:
  You know how to build UAT scenarios, run testing sessions, and…