Engineer-Principal

VoIP Engineer/Telecommunications Engineer - Department of Technology (1044)

Apply using Smart Recruiters, the City and County of San Francisco's application portal.

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more!

With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:

IT Project Management Office

Cloud Center of Excellence

IT Operations and Support including the Service Desk and NOC

City Infrastructure including the Network, Telcom and Data Centers

Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery

Public Safety Systems and Municipal Broadband Fiber

SFGovTV Broadcasting Services

IT Finance and Administration Services

Emerging Technologies

Why Join Us? Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF
:
In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Competitive pay, benefits, and retirement options
• Career growth opportunities through training, internal mobility, and subsidized education
• Diverse work environment in a diverse city

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!

Job Type: Temporary Exempt - Full Time positions are excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer. The anticipated duration of this project position is thirty-six (36) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work: The incumbent must be willing to work on-site at our San Francisco on site five days a week with the possibility of one day remote (for a total of 40 hours - specify the work schedule; for example, a 40-hour week) as determined by the department. Travel within San Francisco may be required.

The City and County of San Francisco, Department of Technology (DT), is seeking an experienced VoIP Telecom Engineer who will enhance our customer's telephony experience by planning, building and running a resilient, scalable and cost effective unified communication systems for the City & County of San Francisco (CCSF) through the Citywide VoIP Migration Project.

The Service Delivery and Technology Division focuses on the delivery of service and systems in the critical areas of information technology and infrastructures-a-service (ITaaS/IaaS), Software-Defined Data Centers (SDDC), Software-Defined Networks (SDN), application development, platform as a service (PaaS),database administration, Geographical Information Systems (GIS) development and administration, infrastructure engineering and development (including data centers, networks, and application/platform systems). Examples of projects include the architecture, design and implementation of infrastructure systems such as datacenter virtualization and VM implementation, connectivity systems such as local area network (LAN), wide area network (WAN) and wireless networks (WiFi) technologies and equipment.

In the area of application development and support, systems implementations and support include relational database administration (Oracle, MS SQL, etc), software design and coding, and platform administration such as SharePoint Online, Service Now, etc. To accomplish these projects, the division works with vendors, consultants, contractors and policy makers to support the various departments of the City and County of San Francisco.

The Service Delivery and Technology Division is responsible for engineering, designing, implementing and developing systems and infrastructure as described above. This includes strong knowledge and due diligence on systems architectures and designs, technology trends and best practices, Information Technology Service Model (ITSM), Information Technology Infrastructure Library (ITIL) and other industry standard technology practices.

Essential duties include, but are not limited to, the following:

• Supervise and mentor a team of Telecom Engineers and technicians, overseeing the management, configuration, and support CISCO, Microsoft Teams, and Avaya systems. Ensure high standards of quality, efficiency, and service delivery, including scheduling and performance management.
• Engineer, design, and implement…