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Technical Support IT Support

Technical Product Support Specialist — API & SaaS

Job in San Francisco, San Francisco County, California, 94199, USA
Listing for: SupportFinity™
Full Time position
Listed on 2026-03-12
Job specializations:
  • IT/Tech
    Technical Support, IT Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading AI solutions company is seeking a Product Support Specialist in San Francisco to provide high-touch technical support for their products. The role involves troubleshooting user inquiries, managing on-call tasks for urgent issues, and collaborating with engineers to enhance user satisfaction. Candidates should possess experience in API debugging, strong empathy for users, and excellent written communication skills. The position offers competitive pay, a hybrid work model, and the opportunity to work on impactful AI systems.
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