Senior Product Manager - Enterprise AI

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Who we are

At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join us as our next Senior Product Manager - Enterprise AI on Twilio's Enterprise AI team.

About the job

Twilio is undergoing a major business transformation powered by Enterprise AI, supported by a dedicated engineering team building the foundations for a unified, secure, and scalable operating system across GTM functions (Sales, Support, Operations, etc.) as well as Internal non-GTM functions (Finance, HR, Legal, etc.) Our platform is designed to support a multitude of business functions by deploying intelligent agentic solutions that automate complex workflows and deliver unprecedented user experiences.

We're building the future of work at Twilio, and this role offers the opportunity to be at the forefront of enterprise AI innovation.

As Staff Product Manager for Corporate Functions Enterprise AI, you will lead the product strategy and execution for AI-powered solutions across Finance, Legal, and HR functions. You'll build intelligent agents, automation workflows, and operational tools that transform how Twilio's corporate functions work-from financial operations and reporting to legal contract management and HR processes.

You will be responsible for understanding the unique workflows, pain points, and opportunities across these diverse corporate functions, then designing and delivering AI-powered products that drive measurable business impact. This includes everything from AI assistants that automate invoice processing and financial analysis, to legal tools that accelerate contract review and compliance tracking, to HR agents that streamline recruiting, onboarding, and employee support.

You'll work closely with Finance, Legal, and HR leaders, operations teams, engineering, data science, and AI/ML teams to deliver a cohesive product vision that scales across multiple use cases while leveraging our unified Enterprise AI platform.

Responsibilities

As a Senior Product Manager, you will:

• Define and execute the product roadmap for Corporate Functions Enterprise AI spanning Finance, Legal, and HR use cases. Establish clear priorities, milestones, and success metrics that align with business objectives and drive measurable operational improvements.
• Lead cross-functional product development across multiple corporate functions, balancing the needs of financial operations, legal efficiency, and HR productivity within a unified platform strategy.

• Build AI-powered financial operations tools that help Finance teams work more efficiently through intelligent automation of invoice and billing processing, expense management, financial reporting, and analytics.
• Deliver intelligent insights and analytics that surface anomalies, forecasting recommendations, budget optimization opportunities, and automated reconciliation to accelerate financial close and improve decision-making.
• Design workflow automation for financial processes including accounts payable/receivable, procurement workflows, audit preparation, and financial planning & analysis.

• Lead the development of AI-powered legal products that increase legal team productivity through intelligent contract review, clause extraction, compliance tracking, and legal research automation.
• Drive efficiency in legal operations through conversational AI for legal queries, automated contract generation, risk assessment tools, and intelligent routing of legal requests.
• Build legal analytics and insights that help leadership understand contract exposure, compliance gaps, legal spend optimization, and matter management efficiency.

• Create intelligent HR operations tools including AI-powered recruiting assistance, candidate screening automation, interview scheduling, and applicant tracking system integrations.
• Design employee experience products that automate onboarding workflows, benefits administration, HR ticket deflection, policy guidance, and employee self-service capabilities.
• Build HR analytics and insights for workforce planning, retention risk identification, performance management support, and organizational health metrics.

• Leverage the Enterprise AI platform to build agentic…