SCRUM Master

The Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place.

We're looking for a talented and dynamic contractor to join the Global Incentive Compensation - Systems team to support our team's strategy, growth, and innovation. This position is a part of one of our most innovative teams within the GIC team. You will be responsible for supporting the organization as a whole and being hands on in the development process. You will partner with other development teams in the GIC organization and manage the delivery of changes/updates to the systems and tools used to pay the sales teams.

Essential Functions:

* In this role, you will focus primarily on helping the scrum team deliver on work objects assigned to them.

Business Functional Knowledge:

* Collaborate with business users to define processes that meet business needs.

* Ensure processes are scalable and flexible to meet future business needs.

* Design processes that can be implemented with minimal disruption to supporting systems and are cost effective.

Business Requirements:

* Create business process documents (process guides, templates)

* Coordinate with counterparts in San Francisco, Indianapolis, Toronto, India to manage the development process and resolve issues and ensure timely delivery of products to business stakeholders

Sustaining Operations:

* Facilitate Agile ceremonies and provide relevant and timely updates to counterparts in San Francisco/Indianapolis/Toronto/India

* Serve as a resource to Product Owners to manage product backlog: liaise with counterparts to ensure that there is a healthy backlog that the development team(s) can work on

* Monitor implemented systems and processes to ensure high performance.

* Review processes, identify areas for improvement, and implement changes as a result of reviewing and gathering metrics, and conducting Agile ceremonies

* Share and learn best practices with peers to increase the effectiveness of the application of agile practices in the organization

The Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world.

If you believe in business as the greatest platform for change and in companies doing well and doing good- you've come to the right place.

We're looking for a talented and dynamic contractor to join the Global Incentive Compensation - Systems team to support our team's strategy, growth, and innovation. This position is a part of one of our most innovative teams within the GIC team. You will be responsible for supporting the organization as a whole and being hands on in the development process. You will partner with other development teams in the GIC organization and manage the delivery of changes/updates to the systems and tools used to pay the sales teams.

Essential Functions:

* In this role, you will focus primarily on helping the scrum team deliver on work objects assigned to them.

Business Functional Knowledge:

* Collaborate with business users to define processes that meet business needs.

* Ensure processes are scalable and flexible to meet future business needs.

* Design processes that can be implemented with minimal disruption to supporting systems and are cost effective.

Business Requirements:

* Create business process documents (process guides, templates)

* Coordinate with counterparts in San Francisco, Indianapolis, Toronto,…