IT Support Specialist

Position: IT Support Specialist I
**** What this Job Entails:
**** The IT Support Analysts will help in resolving a variety of technical problems.
**** Scope:
***** Follows established procedures on routine work
* Requires detailed instructions
**** Your

Roles and Responsibilities:

***** Assist with fielding incoming help requests from end users in a courteous manner.
* Document all pertinent end user identification information, including name, department, contact information, and nature of problem.
* Build rapport and elicit problem details from help desk customers.
* Prioritize and schedule problems. Escalate problems, when required, to the appropriate experienced technician.
* Apply diagnostic utilities to aid in troubleshooting.
* Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
* Identify and learn appropriate software and hardware used and supported by the organization.
* Help to install new PCs, both desktop and notebooks, for new and existing users, including hardware setup, software installs, wiring, and training.
* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
**** Required Qualifications/

Skills:

***** Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
* Builds stable working relationships internally
* Follows standard practice and procedures when analyzing situations or data
* Knowledge of basic computer hardware and software
* Familiarity with desktop and server operating systems
* Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills
* Ability to conduct research into a wide range of computing issues as required
* Ability to present ideas in a user-friendly manner
* Analytical and problem solving abilities
* Exceptional customer service orientation
***
* Preferred Qualifications:

***** Knowledge of various operating systems and databases
* Knowledge of various programming languages
**** Physical Demand & Work Environment:
***** Must have the ability to perform office-related tasks which may include prolonged sitting or standing
* Must have the ability to move from place to place within an office environment
* Must be able to use a computer
* Must have the ability to communicate effectively
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
** Salary Range**$17.36 - $27.40 USD (Hourly)
* * Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.*
* * Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
*** Astreya*
* ** offers comprehensive*
* ** b
* *** enefits to all Regular, Full-Time Employees,*
* ** including:
*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
* Dental provided through UHC
* Nationwide Vision provided by UHC
* Flexible Spending Account for Health & Dependent Care
* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
* Corporate Wellness Program provided by Goomi Group
* Employee Assistance Program
* Wellness Days  401k Plan
* Basic and Supplemental Life Insurance
* Short Term & Long Term Disability
* Critical Illness, Critical Hospital, and Voluntary Accident Insurance
* Tuition Reimbursement (available 6 months after start date, capped)
* Paid Time Off (accrued and prorated, maximum of 120 hours annually)
* Paid Holidays
* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
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