Technical Writer at PollyEx, Inc. San Francisco, CA

Technical Writer job at Polly Ex, Inc.. San Francisco, CA.

Who You Are:

You have 3+years of Technical Writing experience under your belt and are looking for your next challenge in a hyper-growth, fast-paced, industry disrupting, SaaS company. You are excited to work with emerging technologies and modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. Does this sound like you? If so, keep reading and apply today!

• Gather, analyze, and organize process documentation and process flows across internal systems and Polly.
• Translate complex workflows into clear, actionable, and user-friendly documentation for both internal teams and external audiences.
• Maintain up-to-date documentation on a regular basis, aligned with our two-week sprint cycles.
• Collaborate with product, engineering, and operations teams to ensure accuracy and usability of documentation.
• Continuously improve documentation standards, templates, and processes to enhance clarity and efficiency.

• Experience documenting and communicating complex workflows or processes in a clear and structured way.
• Strong analytical and organizational skills, with attention to detail.
• Ability to work in a fast-paced environment with evolving priorities.
• Excellent written and verbal communication skills.

• Passion for building high-quality documentation that empowers teams and customers.
• Experience working in SaaS, fintech, or highly regulated industries.
• Comfort working in agile environments and supporting sprint cycles with ongoing documentation updates.
• Domain knowledge of capital markets is desirable but not required.

• High Bar of Talent: Polly consistently performs in the top quartile of start-up companies, and we consider the people of Polly the engine helping us achieve success. Many candidates choose Polly because of the collaborative, smart, and fun people that work here. We strive to hire the best to continue to raise that bar, and