Principal Customer Success Business Partner - TMT

Principal Customer Success Business Partner - TMT

At Anaplan, we are a team of innovators focused on optimizing business decision‑making through our leading AI‑infused scenario planning and analysis platform so our customers can outpace their competition and the market.

Our customers rank among the Fortune 50 with companies such as Coca‑Cola, Linked In, Adobe, LVMH, and Bayer.

We champion diversity of thought, behave like leaders, and celebrate wins—big and small—under our Winning Culture.

The principal Customer Success Business Partner (CSBP) for our Technology, Media & Telco (TMT) vertical is primarily responsible for successful deployment, ensuring customers are adopting our solutions, realizing value, and identifying growth opportunities. Acting as a key contact, the CSBP works alongside Sales, Professional Services, and Partner teams to ensure training and successful implementation, handle critical issues, and ensure customer satisfaction and value realization.

• Handle a portfolio of Enterprise Customers with an ARR of ~ 10M, focus on value, ROI, contract renewal, and growth opportunities.
• Serve as the primary Anaplan point of contact and trusted adviser throughout the customer lifecycle.
• Work with account teams and internal resources to execute account strategy.
• Spot opportunities to grow the Anaplan footprint within existing accounts.
• Connect customers to other Anaplan areas—Product, Support, Community, Sales, and partner network.
• Monitor end‑user adoption and sponsor actions; build remedy plans.
• Guide and support customers for strong adoption.
• Align platform expansion plans to key business objectives.
• Enable customers to achieve business transformation with Anaplan.
• Promote engagement through community usage, user groups, and events (e.g., CPX, Master Ana planner Program).
• Educate customers on the Platform Roadmap.
• Conduct regularly scheduled customer check‑ins.

• Collaborate with customers, partners, and Professional Services to exceed service expectations.
• Coach customers to create delivery models and change‑management frameworks.
• Support and collaborate with Anaplan partners.
• Resolve all technical/platform issues with existing implementations.
• Advocate model‑building best practices.

Safeguard high CSAT/NPS scores; improve relationships to reduce detractors and build champions.

• 10+ years in account management, consulting, or client services.
• Customer‑first and extreme ownership mentality.
• Ability to work with urgency and remain calm under pressure.
• Confidence presenting to executives and stakeholders.
• Adaptable, flexible, and curious—deep understanding of customer objectives.
• Strong troubleshooting, problem‑solving, and communication skills.
• Experience in project and program management.
• Multitask and prioritize daily tasks.
• Business planning experience (annual operating plans, forecasting, modeling) – plus.
• Experience in Technology, Media, and Telco industries – plus.

Travel (up to 25%) is expected, largely within the region.

$163,000 - $220,000 USD

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader.

We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.