Sr. AI Product Manager, AI.x

Senior Product Manager, AI to lead the development and enhancement of client‑facing artificial intelligence experiences. This role involves close collaboration with engineering, research, business enablement, compliance, and cross‑functional product teams.

• Collaboratively define and drive the product vision, strategy, and roadmap for Schwab's client‑facing AI experiences in alignment with business and technology goals.
• Partner with R&D to define evaluation strategies for measuring and monitoring the quality of generative AI output.
• Define metrics to estimate hallucination impact, output acceptance, and safety concerns.
• Communicate key metrics to both technical and non‑technical stakeholders in terms of trends over time, variance, and business impact.
• Distill MVPs and iterative deliverables from long‑term product visions and goals.
• Define and champion the near‑term product vision, ensuring alignment with Schwab’s strategic goals. Classification:
  Schwab Internal
• Oversee the product lifecycle from concept to launch, including user research, requirements gathering, and go‑to‑market strategy.
• Advocate for a strong user experience incorporating user feedback and analytics into product development to ensure the tool is intuitive and effective.
• Proactively identify and mitigate risks throughout the product development process.
• Build enablement and onboarding plans to champion and empower internal teams to leverage platform tools.
• Rigorously and dynamically prioritize the product roadmap, ensuring the development team is creating value with each iterative delivery.

• BA/BS degree
• 7-10+ years of professional IT or Product development experience
• 5+ years of direct product experience
• 3+ years of experience working closely with software engineers
• Strong understanding of how modern GenAI systems work, including large language models (LLMs), retrieval‑augmented generation (RAG), system prompts, and multi‑step AI workflows.
• Strong understanding of basic statistics, probability distributions, and fundamentals of measurement
• Demonstrable experience using / building generative AI solutions

• MBA or Graduate degree in Computer Science or related field
• Professional experience in product management, engineering, or data science
• Experience building multi‑step GenAI workflows with strong controls and auditability
• Outstanding verbal and written communication skills and strong business influence skills
• Ability to distill strategy, analytics, and varied inputs to drive decisions across stakeholder communities
• Passion for identifying user pain points, generating ideas to relieve them, and acting swiftly to test solutions
• Self‑starter with outstanding organizational skills, attention to detail, and desire to continually reevaluate products and processes
• Comfort in a dynamic, fast‑moving environment, with a positive attitude and solid work ethic
• Curiosity to continually learn and keep up to date with latest GenAI capabilities
• A strong track record of performance; eligible for bonus or incentive opportunities in addition to salary range

• 401(k) with company match and Employee Stock Purchase Plan
• Paid vacation, volunteering time, and 28‑day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance