Senior PMO

Location

San Francisco

Full time

On-site

Core Operations

• Senior PMO: $170K – $200K
  • Offers Equity

Final offer will reflect how you map to our current needs. This salary range may be inclusive of several career levels at Doss and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

DOSS is building an Operations Cloud for the real world. We deliver a modern, AI-native platform that helps physical product businesses manage the flow of goods, dollars, and data across procurement, inventory, orders, fulfillment, and finance in real time. Purpose-built to replace spreadsheet chaos and rigid, consultant-heavy ERP implementations, DOSS delivers fast time-to-value and stays adaptable as a business evolves. Through our Adaptive Resource Platform (ARP) and unified operational data model, teams can deploy quickly, automate workflows, and make changes without months of re-implementation.

DOSS is trusted by fast-growing operators to run critical operations with speed, control, and confidence.

Doss's PMO team is the core engine of DOSS and the success of our customers. This unique role sits at the intersection of product, data, operations, implementation and customer partnership. The team is responsible for the entire post-sales product operations and implementation lifecycle:

• Discovery: partnering with cross functional client leadership to analyze their operational and financial workflows (flow of goods, information and money) and requirements
• Product Design:
  Data model, workflows and integrations
• Build/Configure on DOSS/ERP platform
• UAT and Go-live

The PMO will support our push to upper mid-market and enterprise clients, and will have multiple responsibilities:

• Support e2e ERP lifecycle process and success for 1-2 of our bigger clients
• Build new product capabilities/solutions within the DOSS ERP platform
• Contribute to best practices and process improvements across the team

While having previous ERP or industry experience is always a plus, it is not a pre-requisite. Our current team comes from a mix of business and technical backgrounds. What we value the most are:

• Ownership/accountability mindset
• Customer obsession (including client/stakeholder management)
• Appetite for operational and technical details
• Business acumen to zoom out and discuss value drivers
• Passion for learning quickly

• Support e2e post sales customer lifecycle from discovery, design, product implementation and go-live across our bigger clients - you are responsible for ensuring client achieves success and value from DOSS
• Conduct cross functional deep dives across customer organization to map end-to-end business processes and workflows
• Build new product capabilities that help support DOSS's push to upper mid market and ENT clients
• Contribute to best in class practices and processes across the entire team
• Translate process flows into product design and configuration within the DOSS platform
• Collaborate with technical teams on integrations and data migrations required for successful implementations
• Support UAT, training, and go-live support, and build relationships with clients to drive retention and potentially upsell → turn our customers to our biggest advocates!!
• Contribute to initiatives to drive improvements in DOSS product and customer lifecycle processes via automation and AI - we are an AI native company and team

• # years in engineering (industrial, process, computer etc.), consulting, finance, operations, product operations or technical program management at a technology company - ERP experience not required (though if you have experience in that its a plus)
• Systems Thinker. Everything in our business is highly interconnected across people, process, and technology. In order to make progress you need to be able to traverse it, untangle it, and put it back together.
• High-Intensity. You have experience in…