Senior Manager, Social Media

Who We Are

Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end — replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations.

At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don’t just respond to requests — they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering.

Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we’re building the universal AI operations layer — a system of agents that sits across business functions and runs the workflows that keep modern companies moving.

We’re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others, and founded by product and engineering leaders from Verkada.

We're hiring our first social media hire to make Serval the most talked-about brand in enterprise AI. This is a zero-to-one role. There is no playbook to inherit, you get to write the playbook. You'll decide what Serval sounds like on social, where we show up, what we ship, and how we measure whether it's working. You'll write posts, build a content engine, partner with our founders on their personal brands, and turn customers and teammates into a distribution flywheel.

You'll report to the SVP of Brand & Communications and work directly with our founders, who care a lot about how Serval shows up.

• A builder. You want to start something, not run something someone else built. The lack of a playbook excites you.
• An operator with taste. You can write the post, edit the video, brief the designer, and tell the founder their draft needs work — all in the same afternoon.
• Genuinely online. You know which subreddits IT leaders actually read, which Linked In voices in B2B SaaS are worth studying, and what's currently going on in AI Twitter without having to look it up.
• Comfortable with technical content. You don't need to be an engineer, but you should be able to read a product announcement, understand what's actually new, and explain it to a skeptical IT director without dumbing it down.
• A fast learner who treats every post as a test. You ship, read the data, and adjust within the same week.

• Decide what Serval's social presence looks like across Linked In, X, Reddit, and You Tube — and make the call on which platforms are worth investing in vs. ignoring.
• Write. Founder posts, company posts, product launches, customer stories, hot takes on the ITSM and AI agent space. You'll be the person whose words actually go up.
• Build the content engine: editorial calendar, repeatable formats, asset workflow with design, review process with product marketing, and a feedback loop on what's working.
• Partner with our founders to develop their personal brands on Linked In and X. Help them ship POVs they actually want to share, and turn their daily work into content the category notices.
• Turn customers, partners, and Servalians into a distribution network. The best B2B social isn't the company account — it's the 50 people around it.
• Build the You Tube channel into a real demand surface: product walkthroughs, customer stories, and the kind of technical content IT leaders send to their boss.
• Run social listening as an intelligence function. Surface what customers, prospects, and competitors are saying, and feed it back to product, marketing, and sales.
• Use AI tools aggressively for research, drafting, editing, and production — then make sure the output still sounds like a human with an opinion.
• Define what success looks like. Pick the metrics that actually map…