Advocacy Program Coordinator Job San Francisco area,California USA,IT/Tech

Payrate: $24.00 - $26.00/hr.

Summary:
We are seeking a contractor to provide flexible operational support across our Customer Advocacy program. This role blends day-to-day program coordination with critical data management responsibilities, including file migrations, audits, and cleanup. It's a great fit for someone who is equally comfortable with content workflows and the behind-the-scenes data hygiene that keeps advocacy programs running at scale.

Responsibilities

Advocacy Program Support: Assist with sourcing and maintaining the customer advocate pipeline. Support 1:1 reference requests, track usage, and help maintain accurate customer attributes in the reference database.
Content & Asset Coordination: Support the workflow for customer success stories and other advocacy assets from initiation through publication. Coordinate across internal teams to keep projects moving.
Speaker & Event Support: Assist with speaker list management, outreach coordination, and logistics support for events.
File & Data Migration: Support the migration of advocacy-related files, records, and assets across platforms and systems. Document migration workflows and flag data quality issues.
Database & Program Audits: Conduct regular audits of the reference database and advocacy program records to ensure accuracy, completeness, and compliance with program standards. Identify and resolve duplicate, outdated, or missing records.
Process Documentation: Help document and maintain standard operating procedures for both program and data management activities.

Advocacy Program Support: Assist with sourcing and maintaining the customer advocate pipeline. Support 1:1 reference requests, track usage, and help maintain accurate customer attributes in the reference database.
Content & Asset Coordination: Support the workflow for customer success stories and other advocacy assets from initiation through publication. Coordinate across internal teams to keep projects moving.
Speaker & Event Support: Assist with speaker list management, outreach coordination, and logistics support for events.
File & Data Migration: Support the migration of advocacy-related files, records, and assets across platforms and systems. Document migration workflows and flag data quality issues.
Database & Program Audits: Conduct regular audits of the reference database and advocacy program records to ensure accuracy, completeness, and compliance with program standards. Identify and resolve duplicate, outdated, or missing records.
Process Documentation: Help document and maintain standard operating procedures for both program and data management activities.

Qualifications

Basic CRM experience.
Strong organizational and project coordination skills, capable of managing multiple workflows, approvals, and event logistics.
Clear written communication skills for drafting customer-facing emails, internal updates, and follow-ups.
Proficiency in spreadsheets (Google Sheets / Excel) for managing shared customer story inventory trackers.
Comfort with data quality work, including auditing records, flagging discrepancies, and resolving duplicates.

Desired Skills

Basic understanding of PR or media relations processes.
Familiarity with data/tech industry terminology.

Pay Transparency: The typical base pay for this role across the U.S. is:$24.00 - $26.00/hr.Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience.

Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus.

Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether…