Senior UX Researcher, Frame.io

, an Adobe Company, we are changing the future of creative work by helping over 1 million creative professionals collaborate seamlessly worldwide. We have built a product creatives recognize and love through constant innovation and incredible attention to detail.

• Develop a comprehensive understanding of our customers by crafting and leading mixed methods research.
• Promote the voice of the customer across the organization. Your research and leadership will guide us in delivering meaningful, informed customer experiences aligned with business goals.
• Establish and scale processes and insights for early‑stage experimentation programs including feedback frameworks, success metrics, and decision criteria; translating sparse alpha signal into actionable product direction.
• Challenge legacy approaches and reduce time-to-insight for researchers and non‑researchers alike.
• Evaluate ambiguous and emerging use cases and product areas to define and prioritize research needs.
• Collaborate with cross‑functional leads and product teams to proactively plan roadmaps.
• Simplify complex findings into clear, persuasive stories and actionable insights that influence immediate actions and long‑term product vision.

• Degree or equivalent experience in user research, design, or a related field with a minimum of 5 years of practical experience in UX research for digital products, applying a wide variety of research methods across the product development cycle.
• Skilled presenter and persuasive communicator who quickly builds trust and rapport with collaborators at every level.
• Ability to convert complex data into practical insights that support teams in achieving business objectives.
• Strong organizational skills and ability to manage multiple projects at various stages in the research cycle.
• Passion for AI and continuous exploration of emerging tools to stay at the forefront of industry practices.

Expected Pay Range: $121,800 – $229,900 annually.

Adobe is proud to be an Equal Employment Opportunity employer.