Principal Business & Program Operations, Firefly Foundry

Our Company

At Adobe, we change the world through digital experiences - empowering everyone from emerging artists to global brands to create exceptional content and experiences. As the leader in creative, document, and experience technology, we drive transformation for more than 85% of the Fortune 2000, standing at the intersection of creativity, marketing, and AI.

The Opportunity

Adobe Firefly Foundry is among Adobe's fastest-growing enterprise GenAI ventures and we are building scaled infrastructure to match the opportunity.

This role is the operational backbone of the Firefly Foundry pre-sales organization. We are looking for an operations leader who thrives in 0-to-1 environments, moves with urgency, and builds the systems and rhythms that allow a high-performing field team to execute  will work closely with Firefly Foundry Field CTOs, Growth Directors, Creative Technologists, Solution Consultants, and cross-functional teams across product, engineering, and GTM to keep complex, multi-stakeholder customer engagements on track and moving forward.

You operate with a founding team mentality. You have strong instincts for deal and pipeline dynamics. You build the operational foundation before anyone tells you it's missing. The path is not always clear. You are unafraid to build the road.

What You'll Do

* Lead operational cadences & reviews that drive Firefly Foundry pre-sales accountability, impact, and execution

* Drive clarity on business priorities, strategic roadmaps, and execution plans through rigorous tracking of goals, timelines, and success metrics

* Own new business and customer opportunities where Firefly Foundry Field CTOs / VP are participating by coordinating internal and external research and preparation with account teams.

* Drive consistent delivery of customer pipeline progression through clear communication and coordination across pre-sales and post-sales teams.

* Collaborate with GTM, Product Marketing, Sales Operations, and Field Enablement to deliver onboarding, enablement, and customer-facing materials that land with clarity and impact.

* Prepare analytics, reporting insights, and executive-ready narratives for internal reviews and external customer engagements.

* Serve as a trusted operational and strategic advisor to Firefly Foundry and C&P leadership by surfacing what's working, what isn't, and what needs to change before it becomes a problem.

* Ensure seamless customer outcomes through tight handoffs and alignment across account teams, Solution Consultants, Creative Technologists, and Product Delivery.

What You Need to Succeed

* 10+ years in business operations, strategy, sales operations, or related fields. Preferred experience in enterprise SaaS, highly matrixed organizations, and creative & marketing industries.

* Strong instincts for deal and pipeline dynamics, with experience supporting pre-sales or technical sales organizations.

* Proactive and self-starting, with the ability to manage priorities, deliverables, and dependencies with accuracy and urgency in a fast-paced environment.

* Low ego, highly collaborative, and effective at building relationships across sales, product, engineering, and operations.

* Familiarity with CRM systems, reporting tools, and business intelligence platforms.

* Strong written and verbal communication skills that resonate with field, customers and executives.

* Build-the-future mindset and around-the-corner thinking.

* Familiarity with generative AI, creative and marketing workflows, and use of tools in everyday work

* Maniacal attention to detail and extreme ownership.

* Flexibility to travel as needed (approximately 25% of the month).

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and Gen Studio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We're on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let's Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age,…