Customer Success Architect

Overview

Mixpanel turns data clarity into innovation. Trusted by more than 29,000 companies, Mixpanel’s AI-first digital analytics help teams accelerate adoption, improve retention, and ship with confidence. Powering this is an industry-leading platform that combines product and web analytics, session replay, experimentation, feature flags, and metric trees.

About the Customer Success Team

Mixpanel’s Customer Success & Solutions Engineering teams are analytics consultants who embed themselves within our enterprise customer teams to drive business outcomes. We work with prospects and customers throughout the customer journey to understand value and serve as the technical counterpart to our Sales organization to deliver on that value. You will partner with Account Executives, Account Managers, Product, Engineering, and Support to successfully roll out self-serve analytics, help the customer manage change, execute on technical projects and services that delight our customers, and ultimately drive ROI on the customer’s Mixpanel investment.

About the Role

As a CSA, you will partner with customers throughout the journey to understand what drives value, from pre-sales proof of concepts to demonstrate quick time to value, to post-sales onboarding and implementation where you set customers up for long-term success with scalable implementation and data governance best practices. You will work to understand how analytics can drive business value and consult customers on maximizing Mixpanel value, including managing change during rollout, defining and achieving ROI, and identifying areas for improvement in analytics usage.

For large enterprise customers, post onboarding, you will continue alongside Account Managers to drive data trust and product adoption for 100+ end user teams through a change management rollout approach.