AV Technician

## AV Technician Apply locations:
San Francisco, CAtime type:
Full time posted on:
Posted 3 Days Agojob requisition :
R0015404

As an Audio Visual (AV) Technician, you will be responsible for delivering seamless audio-visual and video conferencing experiences across corporate environments. This role involves hands-on support of AV systems, live event operations, installations, troubleshooting, and ongoing maintenance.

You will work in a dynamic, client-facing environment, supporting both day-to-day operations and high-profile events. Depending on experience and expertise, you may take on responsibilities ranging from technical execution to leading AV initiatives, mentoring team members, and driving process improvements.##

Key Responsibilities
* Install, configure, and maintain AV systems including conference rooms, huddle spaces, digital signage, and control systems
* QSC Q-SYS DSP and control processors, Logitech Sync, Google Meet, Zoom, Microsoft Teams, Shure MXA Microphones
* Provide end-to-end support for meetings and live events, including setup, operation, troubleshooting, and teardown
* Diagnose and resolve AV/VC technical issues in real time, ensuring minimal disruption
* Support and manage video conferencing platforms such as Zoom, Microsoft Teams, and Cisco Webex
* Work with AV control systems in collaboration with remote engineering teams
* Perform cabling tasks including pulling, terminating, labeling, and testing (Cat5e/6, HDMI, audio, etc.)
* Conduct routine system health checks, preventative maintenance, and upgrades
* Manage AV inventory, equipment logistics, asset tracking, and RMA processes
* Maintain accurate documentation and ticket updates using ITSM tools (e.g., Service Now)
* Ensure compliance with service level agreements (SLAs), safety standards, and operational procedures
* Coordinate with internal stakeholders, vendors, and cross-functional teams to deliver AV solutions
* Support high-visibility and executive-level events with professionalism and precision
* Contribute to process improvements, documentation, and standard operating procedures## Education & Experience
* High School Diploma or GED required
* Associate’s or Bachelor’s degree in IT, AV, Electronics, or related field preferred
* Experience in AV support, IT support, event production, or related technical roles
* Experience level may range from entry-level to advanced, with increasing responsibility in troubleshooting, event support, and project execution## Certifications (Preferred)
* AVIXA CTS, CTS-I, or CTS-D
* Crestron and/or Extron certifications
* CompTIA A+ or Network+
* Certifications in Zoom, Microsoft Teams, or Cisco Webex
* Project management certifications (e.g., PMP, Project+) are a plus## Knowledge, Skills & Abilities### Technical Skills
* Strong understanding of AV systems including displays, projectors, microphones, speakers, and switchers
* Familiarity with video conferencing technologies and collaboration platforms
* Ability to install, configure, and troubleshoot AV hardware and integrated systems
* Knowledge of cabling, signal flow, and AV over IP concepts
* Basic networking knowledge (IP addressing, device connectivity)
* Experience with ticketing systems and documentation practices### Soft Skills
* Strong customer service orientation with a focus on user experience
* Clear and effective communication with both technical and non-technical stakeholders
* Problem-solving mindset with the ability to perform root cause analysis
* Ability to manage multiple priorities in a fast-paced environment
* Adaptability and willingness to learn new tools and technologies
* Strong teamwork and collaboration skills### Leadership & Ownership
* Ability to take ownership of AV environments, room readiness, and service quality
* Capability to lead AV support during critical events or complex situations
* Mentor junior team members and contribute to team development
* Drive continuous improvement in processes, standards, and service delivery##

Physical Requirements
* Ability to lift up to 50 lbs regularly
* Frequent standing, walking, bending, crouching, and climbing ladders
* Manual dexterity for handling tools and AV equipment
* Ability to work at…