Community & Support Advocate; SaaS, Multi-Platform

• Manage and engage with users on Reddit, Discord, and App Store reviews
• Respond to questions, posts, and feedback to foster a positive community experience
• Help users discover new ways to get value from IFTTT Pro
• Collaborate on campaigns and initiatives to boost community engagement
• Identify patterns in community discussions that inform product and content improvements

Support (50%)

• Efficiently triage support tickets IFTTT users
• Create, audit and improve help center documentation
• Identify and reproduce technical issues, suggesting enhancements and improving user experience
• Become an internal IFTTT expert who can answer product questions from colleagues

Qualifications

• Prior experience managing online communities for software or SaaS products
• Experience creating and editing help center or knowledge base content
• Strong writing and communication skills
• Passion for troubleshooting and problem-solving
• Experience with community management across multiple platforms (Discord, Reddit, app stores, etc.)
• Experience interacting with APIs and user authentication (OAuth
  2)
• Experience with CRM tools or email support (Zendesk preferred)

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