Learning Management Systems

About SEIU Local 1021

SEIU Local 1021 was founded in 2007 when 10 local unions came together in northern California to form one larger, more powerful union. Together our members are building a true 21st century union fighting to empower and improve the lives of our members. We are 60,000 strong—organizing and representing public service workers in cities, counties, courts, schools, private non profits, special districts, public health care, and nursing.

We are looking for energetic, hardworking staff that are committed to real change, who believe in the value of work and the value of public services, and who want to be part of the team that wins for workers, their families, and their communities.

SEIU Local 1021 is seeking a Learning Management Systems (Internally known as “The Digital Learning and Innovations Analyst”) who will be responsible for configuring, maintaining, and administrating the Union’s Learning Management System (LMS) to establish a best‑in‑class online learning experience. This position will play a key role in bringing a sustainable approach to maintaining and governing our LMS system. The Digital Learning and Innovations Analyst will collaborate with union stakeholders to map out automation, develop standardization, highlight key processes and troubleshoot user issues.

An ideal candidate for this position is agile and intellectually curious, able to influence and provide thought leadership in their domain of expertise while effectively navigating ambiguity and driving business outcomes with a learner‑centric mindset. If you are passionate about enhancing learning and development engagement and want to join a progressive labor movement, this role is for you.

Learning Management Systems (Internally known as “The Digital Learning and Innovations Analyst”) primary responsibility is to maintain the Local’s Learning Management System.

Learning Management Systems The Digital Learning and Innovations Analyst duties listed below are representative of the position:

• Maintain the Local’s Learning Management System (LMS), including educating users and members on system functionality, developing and updating training curriculum, and oversee online course library.
• Participates in the creation of digital e learning content based on our learning goals.
• Maintain configuration of e learning objects and external content, including updating course properties and creating course curriculum.
• Deliver online lessons and courses focusing on the effective use of digital media technology in e learning environment.
• Promote the use of e learning by designing original content, creating quizzes, interactive activities, and other e learning opportunities online for members and post in appropriate online forums.
• Create and maintain an online registration and sign‑in process for the member portal.
• Use metrics, internal feedback, and best practices to monitor operations, resources, and online training programs’ effectiveness.
• Ensure the LMS functionality in the areas of registration, notification, and administration of training operations and assessments.
• Support end users, serving as the first line of customer support for members. Assist with troubleshooting and problem solving. Liaise with the vendor as needed for more complex problem solving.
• Assist in the Local’s Learning Management System (LMS) design and architecture to ensure that it has a relentless focus on continual improvement, innovation, and end‑user adoption and usage.
• Ensure system scalability and stability by developing and enforcing standards, policies, processes, workflows, and advanced reporting.
• As LMS administrator, responsible for the updates of user accounts, development and maintenance of online training schedules, and evaluating and tracking training sessions and attendance.
• Build a strategic relationship with the MRC Program Administrator and the Local’s training committee. Leverage these relationships and influence the development of new functionality to benefit members.
• Provide strong problem‑solving skills to monitor systems, troubleshoot, and determine recommendations for solutions in collaboration…