Data Collection Technician

We are an early-stage, stealth tech startup based in San Francisco, developing innovative hardware that rethinks human-computer interaction. While we can't reveal too much just yet, our team is tackling cutting-edge engineering challenges to bring revolutionary products to life.

This role is essentially a blend of customer service and operations. You'll be the welcoming face of our studies, ensuring participants have a positive experience from start to finish.

• Provide exceptional participant support by greeting, onboarding, and guiding program participants through sessions with patience and professionalism.
• Manage session logistics including setup, monitoring, and closeout while maintaining meticulous attention to detail.
• Serve as the main point of contact for participants, answering questions, addressing concerns, and troubleshooting issues in real-time.
• Maintain accurate records by documenting sessions thoroughly using digital tools and following established protocols.
• Collaborate daily with the data collection team to ensure seamless workflows and flag any issues that need attention.

Schedule flexibility required:
Must be available for early morning and evening shifts, and weekend work.

• Must be comfortable working in a fast-paced environment.
• Strong customer service mindset and interpersonal skills; you genuinely enjoy working with people.
• Excellent attention to detail and organizational abilities.
• Comfortable staying alert and responsive during long shifts.
• Technically proficient and quick to learn new systems.
• Familiarity with software tools such as Notion, Airtable, MS Office & Google Workspace.

• Prior experience in customer service, hospitality, research, or lab operations.
• Experience with scheduling or data management platforms.
• Interest in human-computer interaction, psychology, or research operations.

• Position Type:
  Full-time
• Location:
  
  Onsite in San Francisco (SOMA), willing to work at San Jose site
• Schedule:
  
  Evening and weekend availability required; must be willing to work between 10pm and 6am
• Compensation: $20/hr (Non-exempt position, eligible for overtime pay in accordance with applicable law)