Generalist

Job Description:

We are seeking a talented generalist operator with the raw talent and grit to join our team and grow into a leader and innovator in sales, marketing, customer support, and management operations that drive 10x value by leveraging automation, LLMs, and offshoring to run multiple departments. We expect you to have the drive, and will give you the tools to lead the industry with novel best practices.

Versatility is required as you will need to wear many hats and adapt to the company's needs on an ongoing basis.

An ideal candidate does not necessarily have a long resume, but can show a sharp growth trajectory with the ambition to push further. We are looking to develop someone into an industry leader without the constraints of needing to unlearn how it's been done. You will be given the opportunity and the mission to drive new best practices that any company or startup would be envious of.

About Us

Waterlily uses AI to help families prepare for the largest financial and medical event in their lives, long-term care (LTC). Through comprehensive care planning and optimization, Waterlily is bending Americas multi-trillion dollar LTC cost curve.

Our Team & Culture

We've built a high-performance team culture based on three core principles:

Mission-Driven Excellence

• We're deeply committed to transforming how families prepare for long-term care
• Every team member genuinely believes in our mission and understands its importance
• We prioritize work that drives meaningful impact for our customers and company

Be a Potato:
Growth & Resilience

• We embrace challenges and adapt quickly - like potatoes that grow under any circumstances
• We make decisions swiftly while remaining thoughtful and open to iteration
• We focus on execution and results rather than just effort, recognizing that input doesn't necessarily equal output
• We value team members who show unlimited potential for growth and understanding

Radical Transparency & Support

• We practice direct, honest communication while maintaining empathy and respect
• Feedback flows freely in all directions - from intern to leadership and back
• We begin meetings with brief check-ins to understand each other's context
• We create safe spaces for vulnerability and authentic collaboration
• We maintain high standards while supporting each other's growth and wellbeing

Our team comprises some of the brightest, most ambitious, playful, and friendly people you'll meet. You'll be working closely with our founding Waterlily team, including Lily, Evan, Job, and Tim, and have direct access to a support team in the Philippines.

Lily Vittayarukskul, our CEO, is a patented inventor who started college at 14, attending UC Berkeley, was working at NASA when she was 16, and lead product and engineering at IoT medical device startups for years before founding Waterlily.

Evan Ehrenberg, our COO, is a member of Forbes 30 Under 30, started college at 11, also attending UC Berkeley, and then continued on to his Ph.D. in computational neuroscience at MIT at 16 before dropping out at 21 to found Clara Health, a clinical trials SaaS platform and B2B2C marketplace, which he sold 7 years later before joining Waterlily.

Tim Chung, our founding engineer and data scientist, holds a Masters of Computer Science from UPenn and is midway through a Data Science Masters at Georgia Tech. Tim excels in a trio of roles: data scientist, machine learning engineer, and full-stack software engineer. At his previous companies, he led teams to launch pioneering machine learning models.

How We Work

• We optimize for remote-first collaboration while maintaining high productivity
• We emphasize contextual decision-making and practical solutions
• We prioritize deep work and focused execution over unnecessary meetings
• We consistently validate that we're working on the highest-impact initiatives
• We maintain a healthy, growth-oriented mindset while pushing for exceptional results

We're looking for teammates who share our values of integrity, empathy, and intelligent hard work - people who can see beyond their immediate role to understand both company needs and customer impact.

About You •

Growth Mindset & Adaptability

• You're a "potato" - able to grow and thrive under any circumstances
• You have a track record of rapidly learning complex industries and business domains
• You proactively dive deep into industry knowledge, leveraging tools like LLMs to accelerate your learning
• You're comfortable with ambiguity and can navigate complex enterprise relationships with confidence

Innovation & Execution

• You have a history of building strategic relationships that challenge traditional approaches
• You can point to specific examples where you've used automation or AI to multiply your impact
• You focus on delivering value while building long-term partnerships
• You have experience or strong interest in using technology to scale your effectiveness

Leadership & Relationship Building

• You give and receive direct feedback with grace and professionalism
• You can build deep, trusted relationships with…