ITAM Project Manager

## ITAM Project Manager Apply locations:
San Francisco, CAtime type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
June 29, 2026 (20 days left to apply) job requisition :
R0015806
** Role Overview
** This role owns the design, launch, and ongoing maturation of a globally scaled IT Peripheral Vending Program. You will lead program strategy, vendor operations, analytics, and cross-functional integration across IT, Workplace, Finance, and Procurement. You will drive the program from its current foundation stage deployments through full global scale by the end of 2027.This is a high-visibility, high-ownership role. You will define the operational model, make placement and inventory decisions backed by data, manage vendor-managed replenishment relationships, and integrate vending workflows with ITSM and ITAM platforms.

The program operates as permanent IT infrastructure across all global offices.
** What You Will Do
**** Program Design and Launch
*** Define and document the end-to-end operational model and technology roadmap for vending and automated locker deployments globally.
* Lead site assessment and machine placement methodology using foot traffic data, badge access analytics, and occupancy signals.
* Own the global deployment roadmap, sequencing US expansion and international rollouts through 2026 and 2027.
* Develop the peripheral catalog framework including standard assortments, specialized lab configurations, and SKU governance processes.
* Establish par levels, replenishment triggers, and stockout tolerance thresholds by SKU category and location type.
** Vendor Management and VMI Operations
*** Own relationships with vending hardware vendors and third-party logistics and replenishment providers.
* Negotiate and manage vendor-managed inventory contracts including consignment, pay-on-dispense, and purchase order models.
* Define vendor SLAs covering restocking cadence, machine uptime, dispense success rate, and on-site response time.
* Ensure vendors have real-time or near-real-time visibility into machine inventory levels through system integration or data feeds.
* Drive quarterly vendor business reviews and escalate performance gaps through a defined governance process.
** Analytics and Demand Planning
*** Launch and own vending analytics dashboards covering machine utilization, peripheral demand, inventory turnover, and geographic usage trends.
* Build a demand planning baseline from transaction data segmented by SKU, location, team, and time period.
* Implement rule-based VMI by mid-2026 and lead the transition to predictive demand planning as a 2027 capability.
* Define anomaly detection thresholds and escalation paths for unusual consumption patterns.
* Partner with a BI or data engineering team to extend existing analytics platforms rather than introduce standalone tooling.
** Systems Integration
*** Lead integration of vending access with identity systems and SSO to enable authenticated, auditable dispense transactions.
* Coordinate ITSM integration for device locker pickups, exchanges, and replacements can be triggered through service workflows.
* Define data flows between the vending platform, ITAM system, and CMDB to ensure accurate asset lifecycle tracking.
* Partner with MDM and endpoint management teams to enable proactive device refresh and health-triggered locker workflows.
* Ensure vending transaction data flows into procurement and ERP systems to support financial reconciliation and audit requirements.
** Governance, Compliance, and Policy
*** Author and maintain the program playbook, acceptable use policy for vending and locker access.
* Define the data retention and privacy framework for dispense transaction records, with specific attention to GDPR requirements for EU locations.
* Establish internal audit and finance reconciliation processes for vending inventory and asset records.
* Assess export control restrictions applicable to hardware SKUs planned for international machine deployments.
* Build and maintain a program RACI covering IT Operations, ITAM, Workplace, Finance, and Procurement.
** What You Bring
**** Required Experience
*** 5 or more years of program or project management experience in IT operations, IT asset management, supply chain, or a related field.
* Demonstrated experience managing multi-site or global hardware deployment programs from design through steady-state operations.
* Hands-on experience with vendor management including contract negotiation, SLA definition, and performance governance.
* Experience working with ITSM platforms such as Service Now or Jira Service Management in an operational context.
* Ability to interpret operational data and translate analytics into inventory, placement, or replenishment decisions.
* Strong cross-functional collaboration skills across IT, Workplace, Finance, and Procurement stakeholders.
** Preferred Experience
*** Experience managing automated vending, locker, or self-service hardware programs in an enterprise environment.
* Familiarity with…