Service Desk Security Clearance
Job in
San Francisco, San Francisco County, California, 94102, USA
Listed on 2026-06-10
Listing for:
Insight Global, Inc.
Contract
position Listed on 2026-06-10
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Clearance:
Secret Duration: 6 month contract to perm Onboarding: 2 – 4 weeks to receive DEA Suitability Salary (perm): $75,000 – $82,500 Day-to-Day Insight Global is seeking a Senior Customer Support Administrator to support a high-visibility federal office in San Francisco. This individual will act as the sole on-site IT support professional, delivering white glove service to senior leadership in a demanding, mission-focused environment.
While technical skills are important, success in this role hinges on professionalism, composure, and the ability to confidently manage challenging customer interactions. This is an excellent long-term opportunity for a seasoned support professional who values stability, ownership, and being the trusted face of IT on-site.
• Serve as the primary on-site IT support contact for classified and unclassified networks
• Provide desktop, laptop, tablet, and mobile device support
• Troubleshoot and resolve O365, One Drive, network, hardware, and software issues
• Create, update, and track tickets in systems like Remedy, Service Now, or Service Manager
• Repair/replace peripherals (printers, scanners, VTC equipment)
• Run, trim, and manage Cat5 and fiber cabling
• Support desk phones / CAT phones
• Assist with office moves, relocations, and workstation staging/takedown
• Maintain configuration management documentation
• Manage UPS operability
• Provide remote user assistance as needed
• Coordinate with other IT teams for escalations and resolutions Must-Haves
• Active Secret clearance (non negotiable)
• Senior-level IT / desktop support experience
• Strong customer-facing maturity and professionalism
• Experience supporting Windows environments
• Working knowledge of Active Directory (user/workstation accounts & permissions)
• Hands-on troubleshooting of hardware, software, and peripherals
• Ability to work solo on-site in a high-demand, high-visibility environment
• Willingness to perform light physical work (cabling, workstation setup, moves)
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×