IT Helpdesk Specialist - San Francisco

We are seeking a skilled and customer-oriented IT Helpdesk Specialist to join our IT team. In this role, you will be the first point of contact for employees seeking technical assistance, providing hands‑on support across a wide range of systems, applications, and devices. You will play a key role in ensuring smooth daily operations, maintaining productivity across the organization, and delivering an excellent end‑user experience.

The ideal candidate is a proactive problem‑solver with strong technical skills, excellent communication abilities, and a passion for helping people. You will work closely with cross‑functional teams to support onboarding/offboarding processes, troubleshoot issues, and contribute to the continuous improvement of our IT environment.

• A dynamic and collaborative work environment.
• Experience a balanced hybrid work model: 4 days of in‑person teamwork and 1 day of remote flexibility every week.
• Opportunities for professional growth and certifications.
• Exposure to modern IT tools, automation, and cutting‑edge technologies.
• A chance to make a real impact on the daily experience of every employee in the company.

This is a hybrid position based in San Francisco, CA

• Provide tier 1 service desk support, as well as tier 2 technical support to end‑users across Windows and macOS environments, both on‑site and remotely.
• Manage user accounts, access, and authentication via Okta and Microsoft Entra (creation, modification, policies, MFA, SSO).
• Administer and support SaaS applications
  , including user provisioning, license management, permissions, and app assignments.
• Own and execute the employee on‑boarding and off‑boarding processes
  , including device preparation, account setup, access provisioning, and secure deprovisioning.
• Support and troubleshoot hardware and peripherals
  , including laptops, monitors, printers, conference room equipment, headsets, and mobile devices.
• Administer and support Microsoft Office 365 applications and Google Workspace (Gmail, Drive, Calendar, Meet) at a basic admin level.
• Diagnose and resolve hardware, software, network, and connectivity issues in a timely manner.
• Track and manage support tickets through the helpdesk system, ensuring SLAs are met and end‑users are kept informed.
• Collaborate with Info Sec and IT Operations on security best practices, patching, endpoint protection, and compliance requirements.
• Contribute to IT projects, automation initiatives, and process improvements.

• 4+ years of experience in an IT Helpdesk, Desktop Support, or IT Operations role
  .
• Hands‑on experience supporting Windows and macOS endpoints in a corporate environment.
• Strong working knowledge of Okta (SSO, MFA, lifecycle management) and Entra (users, groups, policies, DNS).
• Hands‑on experience with Google Workspace administration including Gmail, Calendars, Google Drives and Google Meet services.
• Experience administering SaaS applications (user management, permissions, integrations).
• Experience with MDM solutions (e.g., Jamf, Intune, Kandji).
• Proven experience owning user on‑boarding and off‑boarding processes end‑to‑end.
• Solid experience troubleshooting hardware, peripherals, and conferencing equipment
  .
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
• Excellent troubleshooting, analytical, and problem‑solving skills.
• Strong communication and interpersonal skills, with a customer‑first mindset.
• Ability to work independently, prioritize tasks, and manage multiple issues simultaneously.